The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

elain130 Author

Level 1

4 points

Black background on iPhone 14 screen

My iPhone 14 has suddenly got a black background on the screen. Help please!!

[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Jan 15, 2025 8:50 AM

Top-ranking reply

Zachyy

Level 7

21,729 points

Posted on Jan 15, 2025 8:59 AM

Please try a force reset procedure as shown below:

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until you see the Apple logo

Force restart iPhone - Apple Support

If a force reset doesn't rectify this issue, then this is like a hardware issue in which you need to visit an Apple Store or Apple Authorized Service Provider for service.

Genius Bar Reservation and Apple Support Options - Apple

View in context

Black background on iPhone 14 screen

Similar questions