Black background on iPhone 14 screen

My iPhone 14 has suddenly got a black background on the screen. Help please!!


[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Jan 15, 2025 8:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2025 8:59 AM

Please try a force reset procedure as shown below:


  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button until you see the Apple logo


Force restart iPhone - Apple Support


If a force reset doesn't rectify this issue, then this is like a hardware issue in which you need to visit an Apple Store or Apple Authorized Service Provider for service.


Genius Bar Reservation and Apple Support Options - Apple


3 replies
Question marked as Top-ranking reply

Jan 15, 2025 8:59 AM in response to elain130

Please try a force reset procedure as shown below:


  • Press and quickly release the volume up button.
  • Press and quickly release the volume down button.
  • Press and hold the side button until you see the Apple logo


Force restart iPhone - Apple Support


If a force reset doesn't rectify this issue, then this is like a hardware issue in which you need to visit an Apple Store or Apple Authorized Service Provider for service.


Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Black background on iPhone 14 screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.