Disney Hotstar subscription renewal issue

Hello krishnapriya83,

There's some conflicting information in your post you'll want to clarify in. You mentioned that your package didn't get renewed and you didn't get your money back. So did you purchase an item, get charged for it but you didn't receive the item? Or did you submit a refund request for an item and haven't received your money back yet?

You also mentioned something about an issue with an iTunes payment. Are you getting some sort of error message when you try to make a purchase in the iTunes store? If so, what is the error message?

Further clarification will help the community to better understand what exactly you're seeking help with so members can provide more relevant responses.

In the meantime, here's some general articles for purchases and refunds that may help:

Check the status of a refund for apps or content that you bought from Apple

If your payment method is declined in the App Store or iTunes Store

If you need to change or update your Apple ID payment method

Cheers!