Text messaging freezing 13 pro

What's up with this new problem of messaging freezing and unresponsive? I have a 13 pro with latest updates. How to fix?? I've tried the usual, restarting, closing all apps.


iPhone 13 Pro

Posted on May 14, 2023 9:56 AM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2023 2:52 PM

Hello elainam,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


We understand that you're having issues with unresponsive behaviors with your iPhone. Is the issue isolated to the Messages app or does it include other apps as well?


You mentioned trying the usual actions. To clarify, were you following the recommendations from If your iPhone won't turn on or is frozen - Apple Support? If not, try the forced restart to see if that helps correct this issue.


On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.


It's also a good idea to go ahead and double check that you have the latest iOS installed. Presently that would be iOS 16.4.1(a). You can confirm the version in Settings > General > About. If you see any updates are available, be sure to back up your iPhone before updating.


How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPhone or iPad - Apple Support


Best regards.


2 replies
Question marked as Top-ranking reply

May 16, 2023 2:52 PM in response to elainam

Hello elainam,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


We understand that you're having issues with unresponsive behaviors with your iPhone. Is the issue isolated to the Messages app or does it include other apps as well?


You mentioned trying the usual actions. To clarify, were you following the recommendations from If your iPhone won't turn on or is frozen - Apple Support? If not, try the forced restart to see if that helps correct this issue.


On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation)

1. Press and quickly release the volume up button.

2. Press and quickly release the volume down button.

3. Press and hold the side button until you see the Apple logo.

An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.


It's also a good idea to go ahead and double check that you have the latest iOS installed. Presently that would be iOS 16.4.1(a). You can confirm the version in Settings > General > About. If you see any updates are available, be sure to back up your iPhone before updating.


How to back up your iPhone, iPad, and iPod touch - Apple Support

Update your iPhone or iPad - Apple Support


Best regards.


May 16, 2023 3:34 PM in response to Missy5937

I got on texting with AppleCare on my iPad since my iPhone 13 Pro could t text, and what finally fixed the text freezing, after trying all the methods you suggested, was to back up the phone to iCloud and do a complete erase and factory reset. That worked. AppleCare tech had done diagnostics on the phone and couldn't find an error that would affect texting. Everything was up to date. Mystery fixed but not understood. Thanks.

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Text messaging freezing 13 pro

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