Cannot Install Purchased Custom Ringtone

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Level 1

135 points

Cannot Install Purchased Custom Ringtone

Admittedly a very minor issue in the scheme of things, but here goes:

iOS 16.4.1 (a)
iPhone 12 Pro
I bought a custom ringtone in the app.
Navigate to Contacts>Name>Edit>Ringtone and look under "RINGTONES" and it doesn't show up.
Yet it shows up under Store>Tone Store>...>Tones>...>Purchased>Music>Recent Purchases
When I go to Contacts>Name>Edit>Ringtone>Store>Download All Purchased Tones, I just get this screen "Checking for Downloads" that lasts for at least 1/2 an hour:

I know it's not World Peace nor a cure for cancer :) but does anyone have any ideas how to assign a custom purchased ringtone?

Many thanks!

iPhone 12 Pro

Posted on May 14, 2023 6:39 PM

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Answer 1

Best reply

SravanKrA

Community+ 2024

Level 10

411,718 points

May 15, 2023 2:48 AM in response to CharPatton

Checking for Downloads - Shows a Spinning Wheel means you are not connected to the internet.

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support

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Answer 2

CharPatton Author

Level 1

135 points

May 29, 2023 6:11 PM in response to CharPatton

Spent over an hour with Apple Support; the rep couldn't help and was more confused/befuddled than I am, a not-too-easy feat!

Anyways, found this superb article and got the ringtone installed. Not sure why there was a glitch in the Apple software, but regardless this well-written piece found a workaround so all is good.

https://www.macworld.com/article/616018/how-to-custom-ringtone-iphone.html

How to make a ringtone from a song in Apple Music

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Answer 3

CharPatton Author

Level 1

135 points

May 29, 2023 3:38 PM in response to SravanKrA

Unfortunately, that's not the issue- internet connectivity on the phone is fine.

Don't know why the "Checking for downloads" button hangs up, but it would be nice to install my purchased ringtone :( :( :(

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Cannot Install Purchased Custom Ringtone

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