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User profile for user: CharPatton
CharPatton Author
User level: Level 1
135 points

Cannot Install Purchased Custom Ringtone

Admittedly a very minor issue in the scheme of things, but here goes:


  • iOS 16.4.1 (a)
  • iPhone 12 Pro
  • I bought a custom ringtone in the app.
  • Navigate to Contacts>Name>Edit>Ringtone and look under "RINGTONES" and it doesn't show up.
  • Yet it shows up under Store>Tone Store>...>Tones>...>Purchased>Music>Recent Purchases
  • When I go to Contacts>Name>Edit>Ringtone>Store>Download All Purchased Tones, I just get this screen "Checking for Downloads" that lasts for at least 1/2 an hour:


I know it's not World Peace nor a cure for cancer :) but does anyone have any ideas how to assign a custom purchased ringtone?


Many thanks!

iPhone 12 Pro

Posted on May 14, 2023 6:39 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,946 points

Posted on May 15, 2023 2:48 AM

Checking for Downloads - Shows a Spinning Wheel means you are not connected to the internet.



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support





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3 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,946 points

May 15, 2023 2:48 AM in response to CharPatton

Checking for Downloads - Shows a Spinning Wheel means you are not connected to the internet.



Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support





Reply
User profile for user: CharPatton
CharPatton Author
User level: Level 1
135 points

May 29, 2023 6:11 PM in response to CharPatton

Spent over an hour with Apple Support; the rep couldn't help and was more confused/befuddled than I am, a not-too-easy feat!


Anyways, found this superb article and got the ringtone installed. Not sure why there was a glitch in the Apple software, but regardless this well-written piece found a workaround so all is good.


https://www.macworld.com/article/616018/how-to-custom-ringtone-iphone.html

How to make a ringtone from a song in Apple Music


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Cannot Install Purchased Custom Ringtone

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