why it shows that my phone isnt connected by internet while updating

Why it shows that my phone isn’t connected by internet while updating but it’s already connected

iPhone 11

Posted on May 15, 2023 7:37 AM

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Question marked as Top-ranking reply

Posted on May 16, 2023 1:21 AM

Hi nouraalenezi

welcome to the Apple (user-to-user) Community.


Re: Why it shows that my phone isn’t connected by internet while updating but it’s already connected


Wondering how strong your internet connection may be.


Seems you need to have your phone plugged into power, and have a strong wi-fi signal (or some phones can use cellular) / connection while updating.


Else: Updating an iPhone using a computer is a good method.


Apple support's articles (links below) may be helpful:

Update your iPhone or iPad - Apple Support


What to do: If your iPhone or iPad won't update - Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

May 16, 2023 1:21 AM in response to nouraalenezi

Hi nouraalenezi

welcome to the Apple (user-to-user) Community.


Re: Why it shows that my phone isn’t connected by internet while updating but it’s already connected


Wondering how strong your internet connection may be.


Seems you need to have your phone plugged into power, and have a strong wi-fi signal (or some phones can use cellular) / connection while updating.


Else: Updating an iPhone using a computer is a good method.


Apple support's articles (links below) may be helpful:

Update your iPhone or iPad - Apple Support


What to do: If your iPhone or iPad won't update - Apple Support


All the best :-)

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why it shows that my phone isnt connected by internet while updating

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