I can’t install the update

I downloaded the new update but it won’t install it says I don’t have an internet connection and I definitely do there’s nothing wrong with it but my phone won’t work without the update so I’m stuck and don’t no what to do please help

iPhone 7, iOS 15

Posted on May 15, 2023 7:59 AM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2023 8:04 AM

Hi please follow the troubleshooting steps


Remove and download the update again

If you still can't install the latest version of iOS or iPadOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:



2 replies
Question marked as Top-ranking reply

May 15, 2023 8:04 AM in response to Krystal1126

Hi please follow the troubleshooting steps


Remove and download the update again

If you still can't install the latest version of iOS or iPadOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the update in the list of apps.
  3. Tap the update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:



May 15, 2023 8:02 AM in response to Krystal1126

Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...



For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support

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I can’t install the update

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