New Uber upgrade
Was told my phone didn't support the old app so I tried to upgrade the uber app.
After opening it continually says "customizing your experience" but won't open.
How do I get the app to open?
iPhone X
User profile for user:
nathan430
User level:
Community Specialist
Hey there BarbaraGoschi,
Thanks so much for using Apple Support Communities.
For this particular issue, we would recommend that you get in touch with the developers of Uber since they are going to be in the best position to help you get this resolved. You can start by reaching out to them here: Uber Help. Another good resource would be this article, which covers what you can do when apps you downloaded from the App Store aren't working as expected: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support
We hope that this information is helpful.
Have a great day!