Dead Phone

356_4579SV Said:

"Dead Phone: I picked up my phone and the screen was black, it won't open, nothing is working on it. It's not old enough to be failing, I've had it maybe a year. What's wrong and do I need to take it to an Apple store for repair?"

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Troubleshooting an iPhone with a Back Screen:

A. Perform a Restart:

Try Force Restarting your iPhone.

Go Here: Force Restart iPhone - Apple Support

B. A Few Apple Support Sites that May Help:

• iPhone Battery and Performance - Apple Support

• Charge and Monitor the iPhone Battery - Apple Support

• About the Battery Usage on your iPhone - Apple Support

• If your iPhone or iPod touch won't Charge -Apple Support

• About Optimized Battery Charging on your iPhone - Apple Support

• If you see "Your iPhone Battery may Need to be Serviced" - Apple Support

356_4579SV wrote:

I picked up my phone and the screen was black, it won't open, nothing is working on it. It's not old enough to be failing, I've had it maybe a year. What's wrong and do I need to take it to an Apple store for repair?

Start here: If your iPhone won't turn on or is frozen - Apple Support