NAND ic chip damaged in Macbook Pro 16 inch, 2019 model

The point is that the 2019 16” MacBook Pro is a faulty product line which Apple should take responsibility for. Apple Care is intended to safeguard against accidental damaged and isolated product malfunction. As a desktop replacement, a laptop should function as intended, not repeatedly burn to a crisp. My failure to back up data is indeed my own responsibility. The proper functioning of the machine is Apple’s.

yashvi25 Said:

"There is no physical or accidental damage from my end. This is so unfair!"

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About AppleCare+:

AppleCare+ would cover damage that is not your fault. So, next time you go about purchasing a Mac, consider getting AppleCare+ with it. I sent my 2017 MacBook Pro in 11 times due to a loose screen-to-LogicBoard connector. I was given a free 2,500 upgrade, being I want so kind and patient of a customer. All they charged me for is the AppleCare+. Go Here: AppleCare Products - Mac - Apple

“Macbook pro 2019 model is most worst laptop in my experience..”

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Report this to Apple.

These are just user-rouser forums. Apple will know nothing of this issue, if you don’t report it.

1. Go Here: Feedback - MacBook Pro - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on when this issue began and how you have troubleshot this, thus far. Include the URL of this thread.
4. Proceed from there as necessary.

disappointedmacbookpro wrote:

The point is that the 2019 16” MacBook Pro is a faulty product line which Apple should take responsibility for. Apple Care is intended to safeguard against accidental damaged and isolated product malfunction. As a desktop replacement, a laptop should function as intended, not repeatedly burn to a crisp. My failure to back up data is indeed my own responsibility. The proper functioning of the machine is Apple’s.

You can provide feedback to Apple here: Product Feedback - Apple

That’s a great idea! Here’s another: you can use sarcasm to mask your role as an paid ‘level 10’ apple employee to shut down any criticism of apple or apple products. If that doesn’t work, you can spend an extra $500 to blindly support a faulty product line from a billion dollar company that refuses to take responsibility for a poorly designed piece of technology that has repeatedly failed. You’re right, I mean, why should we trust a tool to do its job? We should also back up every second because failure is imminent. Most helpful, thank-you.

I took my MacBook Pro 16, year 2019, to a repair shop and the following was told to me:

During the measurements at the repair shop, it was possible to identify a region of the board heating up a lot, to the point of burning the technician's fingers when touching the area.

The component in question was the NAND, one of the data storage units on the logic board.

The NANDs are powered by some voltages, among them a voltage of 2.5 Volts. The circuit that creates this 2.5 Volts voltage, in turn, is powered by a voltage of 13 Volts.

The problem with the client's logic board is exactly this circuit that receives 13 Volts and, from there, creates 2.5 Volts.

Unfortunately, it is commonly observed in specialized Apple equipment repair shops that, when this circuit fails, it ends up creating a path for these 13 Volts that feed it to reach directly the NANDs, where the client's data, operating system, and other things are stored.

It was because part of these 13 Volts reached the NANDs that they died and are heating up in this way. The 820-01700 board often arrives at the repair shop with this flaw, and this equipment was no exception.

note: this can and if you use your device a lot will happen in the lifecycle of the device SSDs and HDDs are ware parts just like batteries that's why it's important to have them replaceable not only to make it cheaper but also greener keep in mind the carbon footprint of a device isn't only it's manufacturing but also it's end of life and maintenance if you can get away with replacing a single nand module or a m.2 SSD it's way batter then replacing the whole board or even the whole computer in some cases

yashvi25 Said:

"Apple care plus is also extremely costly. So it is just about flushing money with Apple devices!"

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Thank you for the followup reply.

AppleCare:

It's just a recommendation on my part --and it's always been beneficial to me. If you do not have the funds, then next time your get a Mac, get one that is less costly, and that purchasing the AppleCare would equal out to the same price as the one you'd desire.

Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.

Apple has only two boxes to check:

[_] defects in materials or workmanship, possibly covered by warranty

[_] OTHER, including accidental damage

checking OTHER is not an accusation, it simply says yours is not a defect in materials or workmanship.

Have you priced Home owner's insurance ? Ours is $2,800US yearly and we live in a "cheap" state. AppleCare + is very inexpensive compared to other insurances.

All insurance is actually kind of weird ... you buy it hoping you never need it. What you would have paid for AC+ is far less than what you're going to have to pay to get your device back to running condition.

Apple products have a good reputation as to service life. But it's foolish to think just because it was a relatively expensive product to purchase it will never have costly problems.

If you made the decision to NOT pay for the extended warranty, you made a decision to bear the cost of repairs during the extended warranty period yourself.

When facing a problem later, the correct cost calculation is:

Example Total retail cost of repair: US$800

less Example amount you saved US$380

by NOT purchasing a service agreement

Effective incremental cost: US$420

PLUS the amount you saved by not buying the Service contract, which now must be spent as well.

Grant Bennet-Alder Said:

“If you made the decision to NOT pay for the extended warranty, you made a decision to bear the cost of repairs during the extended warranty period yourself. […]PLUS the amount you saved by not buying the Service contract, which now must be spent as well.”

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Based on Personal Experience:

AppleCare+

Well it’s a 5 grand computer, getting the 2.5 grand upgrade. You’d be surprised how many times I sent my 2017 that I am swapped it out for. Apple told be I spend more than 100 hours troubleshooting it over the phone (how crazy is that)?! It was in during the days of Covid due to screen issues.

My replaced Mac now on an annual AppleCare contract for $99.99USD/year(don’t know why Apple did that), meaning I can renew it for as long as I want (I’m probably paying a grand in coffee a year).

Thing is, it has an Intel processor on it —so I need to run things that I can’t run on my newer M1 Mac with a Silicon chip (as of this reply).

If any recent issues with my newer M1 Mac, it’s software incompatibility, and a one time screen replacement (all for no cost).

Macbook pro 2019 model is most worst laptop in my experience..

It has lots of issue related with powei ic and t2 chip in first 16 months of purchase...i repaired it twice and spendef 30 k too much disappointed...and now also is some issue is there..

I also purchased a 2019 16” MacBook Pro and it too suffered a catastrophic failure with NAND ic chip. Twice! I paid over 6k USD in Hong Kong for this 8TB machine and it failed 3 months after I purchased it. The first time it happened, Apple did replace the logic board but I still lost significant data.

Well, it happened again. Just before Christmas, it wouldn’t turn on. Initially, apple refused to help but after I complained, they agreed to very small reimbursement toward a repair. I sent the machine to OnTrack data retrieval who replied that the data is irretrievable.

Given that I have been a loyal apple customer for 20 years, have spent tens of thousand of dollars on apple products in that time, I have to say I am more than disappointed. Apple’s quality is clearly on the decline. This isn’t an isolated incident either; it is a known design flaw that apple should take responsibility for regardless of whether or not a customer has apple care. Apple care is meant to address accidental damage and isolated product issues NOT a faulty product line. Apple should offer a full reimbursement or at the very least a new machine! For a billion dollar company with a loyal customer base this is pretty abhorrent customer service. Shame on you Apple - Using Apple Care to avoid taking responsibility for a poor product line.

Here's how you get back at them:

When you know the cost of failure is going to be very large:

You buy their relatively inexpensive AppleCare PLUS package. Then when that complex battery-capable portable computer fails, as you KNOW it will, APPLE has to pay for the bulk of the costs to repair, not you!

...And to avoid losing any data, you buy an external drive and use the FREE Time machine software they included, to make backup copies of all your files with Time Machine. Then when that data disappears, you can restore it later! No data loss!

That will completely out-wit them!