my face id is having problems
my face id is having problems.it looks like it got wet and now it's crashing and now it's unusable
iPhone XS Max, iOS 16
Question marked as
User profile for user:
Mike_P1
User level:
Community Specialist
Howdy VuanhDz,
It sounds like your Face ID isn’t working after you go your iPhone wet. We know how important having a working iPhone is for you, and we will help get you to the right place to find a resolution.
We will need to refer you to your Apple Authorized Service Provider to have them check out and confirm the issue was from liquid damage. They will also be able to help you with any service if needed.
• iPhone Repair & Service - Apple Support
Take Care!