Emails won't move or delete from my INBOX

There are numerous emails in my INBOX that I can neither delete nor move to a folder. This has been going on for many months.



MacBook Pro 15″, OS X 10.10

Posted on May 16, 2023 6:43 AM

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Question marked as Top-ranking reply

Posted on May 18, 2023 10:47 AM

Hi there taborisan,


If you are having issues deleting emails in the Mail app on your Mac, first ensure you are following these steps from Delete emails in Mail on Mac to do this:

Delete an email
1. In the Mail app  on your Mac, select a message.
2. Click the Delete button  in the Mail toolbar or move the pointer over the message’s header, then click the Delete button that appears.
Tip: To prevent the next message in the list from being automatically selected (and marked as read), press and hold the Option key when you delete the message.

If you set the “Move discarded messages” option to Trash in Viewing settings in Mail, you can delete a message by swiping left on the trackpad with two fingers or by moving the pointer over a Mail notification, then clicking Delete (or the Trash icon).

Delete multiple emails
1. In the Mail app  on your Mac, select messages or email conversations in the list.
All of the messages in a conversation will be deleted.
2. Click the Delete button  in the Mail toolbar or press the Delete key.
If you delete a mailbox, all of the messages in the mailbox are deleted.

You can search for a set of messages to delete. For example, you can search for messages dated August 1 through September 5, 2021 by entering “date:8/01/21-9/05/21” in the Mail search field. Or, search for messages from a specific person by entering a name in the search field. Then select and delete the found messages.



Ensure your Mac is fully updated as well since this installs feature enhancements and fixes that can resolve issues like this. This shows how to back up and update: Update macOS on Mac


If this continues after updating, let us know if this happens with email in multiple accounts, and if you are able to delete these messages on the email provider's website in a browser. That will allow us to isolate the cause of this behavior further.


Cheers!

1 reply
Question marked as Top-ranking reply

May 18, 2023 10:47 AM in response to taborisan

Hi there taborisan,


If you are having issues deleting emails in the Mail app on your Mac, first ensure you are following these steps from Delete emails in Mail on Mac to do this:

Delete an email
1. In the Mail app  on your Mac, select a message.
2. Click the Delete button  in the Mail toolbar or move the pointer over the message’s header, then click the Delete button that appears.
Tip: To prevent the next message in the list from being automatically selected (and marked as read), press and hold the Option key when you delete the message.

If you set the “Move discarded messages” option to Trash in Viewing settings in Mail, you can delete a message by swiping left on the trackpad with two fingers or by moving the pointer over a Mail notification, then clicking Delete (or the Trash icon).

Delete multiple emails
1. In the Mail app  on your Mac, select messages or email conversations in the list.
All of the messages in a conversation will be deleted.
2. Click the Delete button  in the Mail toolbar or press the Delete key.
If you delete a mailbox, all of the messages in the mailbox are deleted.

You can search for a set of messages to delete. For example, you can search for messages dated August 1 through September 5, 2021 by entering “date:8/01/21-9/05/21” in the Mail search field. Or, search for messages from a specific person by entering a name in the search field. Then select and delete the found messages.



Ensure your Mac is fully updated as well since this installs feature enhancements and fixes that can resolve issues like this. This shows how to back up and update: Update macOS on Mac


If this continues after updating, let us know if this happens with email in multiple accounts, and if you are able to delete these messages on the email provider's website in a browser. That will allow us to isolate the cause of this behavior further.


Cheers!

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Emails won't move or delete from my INBOX

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