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iCloud email won’t send

Travelled to the U.S from Canada, have a U.S sim card that’s the only change. When I try to send an email from iCloud it keeps saying that there is an error with user name or password. Neither has changed. My wife is on airplane mode and using Wifi and is having the same issue.

iPhone 8 Plus, iOS 16

Posted on May 17, 2023 12:47 AM

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Question marked as Top-ranking reply

Posted on May 17, 2023 6:26 PM

The mailboxes are overloaded , manage mail storage Delete emails on your iPhone or iPad - Apple Support

Mailbox size and message sending limits in iCloud - Apple Support

If you run out of iCloud storage

When you sign up for iCloud, you automatically get 5GB of free storage. You can use that storage for backups, Mail, iCloud PhotosiCloud Drive, and more. If you run out of iCloud storage, you won't be able to send or receive emails with your iCloud Mail address. If you need more space in iCloud, you can make more space or upgrade to iCloud+ any time.

Read Add an email attachment in Mail on iCloud.com - Apple Support

Work with email attachments on iPhone - Apple Support

5 replies
Question marked as Top-ranking reply

May 17, 2023 6:26 PM in response to Islandguy604

The mailboxes are overloaded , manage mail storage Delete emails on your iPhone or iPad - Apple Support

Mailbox size and message sending limits in iCloud - Apple Support

If you run out of iCloud storage

When you sign up for iCloud, you automatically get 5GB of free storage. You can use that storage for backups, Mail, iCloud PhotosiCloud Drive, and more. If you run out of iCloud storage, you won't be able to send or receive emails with your iCloud Mail address. If you need more space in iCloud, you can make more space or upgrade to iCloud+ any time.

Read Add an email attachment in Mail on iCloud.com - Apple Support

Work with email attachments on iPhone - Apple Support

May 17, 2023 6:36 PM in response to Islandguy604

Islandguy604 Said:

"iCloud email won’t send: Travelled to the U.S from Canada, have a U.S sim card that’s the only change. When I try to send an email from iCloud it keeps saying that there is an error with user name or password. Neither has changed. My wife is on airplane mode and using Wifi and is having the same issue."

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Troubleshooting iCloud eMail:


Have you Relocated?:

Have you are now living in a different country/region, then you need to zero-out your balance. Then, iCloud Mail will work 100%. All should be modifiable. If you are just visiting someone, however, then let things be. If you were to change it, then all would be lost. Purchases need to be repurchased in order to use them in a different country/region. this all has to do with licenses between Apple and the Studio or Developer.


So, if relocated...


Zero Out your Balance:

First off, you need to zero-out your Apple Account balance. So, either call Apple, requesting that the Apple Rep zeros it out, or purchase something for more than what is left in your Apple Account balance, using the primary method of payment to payment to pay the rest off.

Apple Support Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic. And that makes sense because many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)


iCloud email won’t send

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