Hotel Digital Keycard doesn’t work

Hi Gsx108,

Thanks for the followup. We suggest making sure both devices are running the latest iOS version and that two-factor authentication is enabled if you haven't already. These are requirements for using Wallet.

Update your iPhone or iPad - Apple Support

Two-factor authentication for Apple ID - Apple Support

If that doesn't help, you'll want to reach out to the hotel for further assistance.

Take care.

Hey Gsx108,

It looks like you're coming from the article Add a hotel room key to Apple Wallet on your iPhone - Apple Support

"How to open your hotel room with your iPhone or Apple Watch

1. Make sure that your device is turned on. It doesn't need to be connected to a cellular or Wi-Fi network.
2. Hold the top of your iPhone or the display of your Apple Watch near the lock.
3. When the door unlocks, a checkmark and Done show on your device.

If you turned Express Mode off, you can use your hotel room key in Apple Wallet:

• Open your Apple Wallet:
  • iPhone with Face ID: Double-click the side button.
  • iPhone with Touch ID: Rest your finger on the Touch ID sensor.
  • Apple Watch: Double-click the side button.
• Choose your key:
  • iPhone: Tap your default card to see your other cards and passes. Tap your hotel room key and authenticate with Face ID, Touch ID, or your passcode.
  • Apple Watch: Scroll down to find your hotel room key.
• Hold the top of your iPhone or the display of your Apple Watch near the lock.
• When the door unlocks, a checkmark and Done show on your device.

If you have issues with your hotel room key

• If your device is lost or stolen, you can mark it as lost. This action automatically turns off all cards and passes in the Apple Wallet app, including your hotel room key.
• The number of devices you can add your hotel room key to depends on the hotel or resort.
• Some hotels and resorts might allow you to add only one hotel room key for their hotel or resort at one time."

Those would be the best steps to take to attempt to resolve the issue.

If that hasn't helped, you may want to reach out to the hotel for additional information.

Thanks!

Nono. It’s completely on the Apple side the hotel doesn’t have any kind of control over the Apple watch