iOS Messages app not forwarding SMS messages to Mac

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iOS Messages app not forwarding SMS messages to Mac

Within our family, three individuals have both an iPhone and a MacBook Pro. Four days ago, the three individuals moved from AT&T to T-Mobile. They still receive iMessages and SMS messages on their iPhones, but the SMS messages no longer forward to their respective MacBook Pro.

We've checked all the settings in the iOS and Mac Messages apps, we've reset the network settings on our iPhones, have logged out of our respective Apple ID's on the devices and logged back in, and have off turned off all devices and turned them back on, but the problem still persists. We also have spent an hour on the phone with T-Mobile, but they can't figure out what's wrong either.

Has anyone encountered this issue? And thoughts on solution?

Posted on May 17, 2023 1:27 PM

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Answer 1

Top-ranking reply

Dogcow-Moof

Level 8

36,821 points

May 17, 2023 1:44 PM in response to PommePourMoi

Have them go to Settings -> Messages on their iPhones and check to ensure that "Text Message Forwarding" is enabled for their other devices.

It sounds strange, but you may also want to try shutting it off for other devices, then turning it back on; sometimes that kickstarts things on the back end.

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Answer 2

PommePourMoi Author

Level 1

31 points

May 17, 2023 2:41 PM in response to Dogcow-Moof

Thank you dogcow. You gave me the hint I needed. In addition to what you suggested, I noticed an "Enable messages in iCloud" setting inside the Mac Messages app. I turned that off, then back on. That caused all my iCloud message to re-sync, and that did the trick. Seems to be working now.

Thanks for the helpful suggestion.

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Answer 3

Jun 12, 2024 10:20 AM in response to PommePourMoi

In the Messages App on the Mac, go to settings, iMessage tab, in the box "You can be reached for messages at:" there should be a box with your phone number. That box got unchecked for me when I switched carriers. Check that box and subsequent SMS messages should get forwarded to that Mac.

The Enable messages in icloud check box and clicking Sync now should sync messages but for me a few messages didn't get synced.

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iOS Messages app not forwarding SMS messages to Mac

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