TradingView chart not loading on iPad anymore

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TradingView chart not loading on iPad anymore

Hi, I’ve been using TradingView on my iPad 7th generation (currently on iOS 16). For the past 2 days, my charts are not loading. Every other feature on the app works except the charts. I contacted TradingView and was told that my ping was high and there seems to be a connection problem. However, I’m using the same wifi connection on my mobile phone(android) and laptop(windows) and operating TradingView on those devices with no issues. I’ve cleared my cache, uninstalled the app and reinstalled it, tried opening it from the safari browser as well but same problem. I even switched my connection and used the Wi-Fi at work, I reseted my network settings as well but still no charts loading.

I’ve been using TradingView on this device for over two years with no issues prior to this. Please assist.

iPad, iPadOS 16

Posted on May 18, 2023 1:44 AM

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Answer 1

Lager1

Community Specialist

May 19, 2023 11:43 AM in response to jameela20

Hi jameela20 ,

Since the issue is happening on two different devices, it would more than likely not be an issue with your iPad.

To rule out an issue with your network, we suggest trying both devices on a different Wi-Fi network when you get the chance.

In the meantime, you can view our recommend settings for routers in this resource: Recommended settings for Wi-Fi routers and access points - Apple Support

If you still have the issue on other networks, you would need to continue to work with TradingView support as this would require further guidance and expertise with their product.

Cheers!

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Answer 2

Sep 17, 2023 12:52 AM in response to jameela20

Change your WIFI and see or just try to connect with some other mobile hotspot and see it might work

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TradingView chart not loading on iPad anymore

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