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Proxy and Messages Issue

When I try to send a message I’m asked for my username and password for proxy, but it’s off. How can I get my messages delivered?


Posted on May 18, 2023 4:00 AM

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Question marked as Top-ranking reply

Posted on May 18, 2023 7:41 AM

If you're encountering a "Proxy Authentication Required" popup or user Name and Password request for a proxy server on your iPhone, it means that your device is attempting to connect to the internet through a proxy server, and the proxy server requires authentication before granting access. Here are a few steps you can take to resolve the issue:


  1. Go to the "Settings" app on your iPhone and tap on "Wi-Fi." Make sure you are connected to the correct Wi-Fi network and tap on the (i) icon next to the network name.
  2. On the Wi-Fi settings page, tap on the "Forget This Network" option. Confirm your selection and then reconnect to the network by entering the password.
  3. Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, and then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or Remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  4. If you intentionally set up a proxy server on your iPhone, you can try disabling it to see if it resolves the issue. Go to "Settings" > "Wi-Fi" and tap on the (i) icon next to the network name. Scroll down and tap on "Configure Proxy." Make sure the "Auto" option is selected or disable any manual proxy configurations.
  5. If you're connecting to a network at your workplace or school, it's possible that the proxy server settings have changed or require additional authentication. Contact the network administrator or IT department for assistance.


If none of these steps resolve the issue, you may want to reach out to Apple support or your network provider for further assistance.

1 reply
Question marked as Top-ranking reply

May 18, 2023 7:41 AM in response to julesfrommilton

If you're encountering a "Proxy Authentication Required" popup or user Name and Password request for a proxy server on your iPhone, it means that your device is attempting to connect to the internet through a proxy server, and the proxy server requires authentication before granting access. Here are a few steps you can take to resolve the issue:


  1. Go to the "Settings" app on your iPhone and tap on "Wi-Fi." Make sure you are connected to the correct Wi-Fi network and tap on the (i) icon next to the network name.
  2. On the Wi-Fi settings page, tap on the "Forget This Network" option. Confirm your selection and then reconnect to the network by entering the password.
  3. Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, and then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or Remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  4. If you intentionally set up a proxy server on your iPhone, you can try disabling it to see if it resolves the issue. Go to "Settings" > "Wi-Fi" and tap on the (i) icon next to the network name. Scroll down and tap on "Configure Proxy." Make sure the "Auto" option is selected or disable any manual proxy configurations.
  5. If you're connecting to a network at your workplace or school, it's possible that the proxy server settings have changed or require additional authentication. Contact the network administrator or IT department for assistance.


If none of these steps resolve the issue, you may want to reach out to Apple support or your network provider for further assistance.

Proxy and Messages Issue

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