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Why won’t my camera scan my ID screen stays black

Posted on May 18, 2023 5:26 PM

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Question marked as Top-ranking reply

Posted on May 20, 2023 11:35 AM

Hi Yvey305,


Are you trying to scan your ID as a document? If so, these steps show you how, as you need to use the Notes app:

Scan text and documents in Notes using the iPhone camera - Apple Support


If you're referring to scanning a code, then check out this page for how to:

Scan a QR code with your iPhone camera - Apple Support


If you're having trouble taking pictures with your iPhone camera. Here's a resource to help: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Take care.



1 reply
Question marked as Top-ranking reply

May 20, 2023 11:35 AM in response to Yvey305

Hi Yvey305,


Are you trying to scan your ID as a document? If so, these steps show you how, as you need to use the Notes app:

Scan text and documents in Notes using the iPhone camera - Apple Support


If you're referring to scanning a code, then check out this page for how to:

Scan a QR code with your iPhone camera - Apple Support


If you're having trouble taking pictures with your iPhone camera. Here's a resource to help: If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Take care.



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