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External disk holds hundreds of files, but Disk Doctor says it's almost empty.

My wife has hundreds of photo files on an external drive, but Disk Doctor says the volume is virtually empty.


Each file on the external drive is a copy of one on the hard drive, but it's not an alias.


I first suspected files on the external drive were actually in the Cloud, but she doesn't have photos saved to the cloud.


The hard drive is about maxed out, so I need to determine which files are real so we can some of them off the hard drive and onto the external drive.

iMac 24″, macOS 12.6

Posted on May 18, 2023 5:34 PM

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Question marked as Top-ranking reply

Posted on May 19, 2023 3:08 PM

I can’t find a way to compare file size because all the photos on the hard drive are in Apple Photo and so far I haven’t found a way to see the size of a given photo.


Select an image in Photos and go command-i. The get info window will give you that info.

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7 replies

May 18, 2023 11:38 PM in response to Paul Brissett1

It seems like you're facing a perplexing issue with the files on your wife's external drive. You can try few troubleshooting steps to help you determine which files are real and how to proceed:

 

1. Check the file sizes: Start by comparing the file sizes of the photos on the external drive with their counterparts on the hard drive. If the file sizes are significantly different, it might indicate that the files on the external drive are just placeholders or references rather than actual copies of the photos.

 

2. Use a different file management tool: If Disk Doctor is not providing accurate information about the files on the external drive, you can try using an alternative file management tool or disk analysis software.

 

3. Verify file integrity: Check if the files on the external drive are accessible and can be opened. You can randomly select a few files and try opening them to ensure they are complete and not corrupted. If a significant number of files are inaccessible or appear to be corrupted, it might indicate an issue with the external drive itself.

 

4. Search for hidden or system files: Ensure that you are able to view hidden and system files on both the external drive and the hard drive. Sometimes, files can be marked as hidden, making them appear as if they don't exist when using a regular file explorer.

 

5. Consider professional data recovery: If none of the above steps help you recover the missing files or determine their status, it may be necessary to try a professional data recovery software/service. You can try using, Stellar Data Recovery software in order to recover lost or missing files from any storage device.

 

Remember to back up any important files before attempting any data recovery operations to prevent potential data loss. Additionally, it's a good practice to regularly back up your files to multiple locations, including an external drive and the cloud, to avoid such situations in the future.

May 19, 2023 8:56 AM in response to Paul Brissett1

Disk Doctor is a 3rd party app made by FipLab Ltd. For best help with this you could contact the makers of the app.


As a general comment: Never install any app that claims to "tune up", "speed up" or "clean up" your Mac.


These apps exist for one reason: to separate the unwary and inexperienced user from their hard-earned money.


At best they do very little, at worst, they can damage your OS installation and cause far more problems than they "solve".


You can determine which files are real with the Finder.

May 19, 2023 10:03 AM in response to Yer_Man

My bad. I was referring to Apple’s Disc Utility. I verified with About This Mac>Storage. I hear you about third-party disk apps.


I’m intrigued by your statement I can determine which files are real with the Finder. They look like files. They open on a double click and Get Info doesn’t show me anything indicating they’re not. Is there another way of testing?

May 19, 2023 10:12 AM in response to sunny_mike

Thanks. I typed Disk Doctor but actually meant Apple’s Disc Utility.


The files on the external drive open normally.


I can’t find a way to compare file size because all the photos on the hard drive are in Apple Photo and so far I haven’t found a way to see the size of a given photo.


im going to have to sit down with her and have her show me step-by-step what she’s been doing.


I may get back to you.

External disk holds hundreds of files, but Disk Doctor says it's almost empty.

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