Unrecognised charge

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Level 1

4 points

Unrecognised charge

I have been charged for a purchase which does not appear in my purchase history. Invoice shows iPhone and I have not used an iPhone in over 3 years. Also cannot connect to Report a Problem.

iPad 2, iOS 9

Posted on May 19, 2023 1:32 AM

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Answer 1

Top-ranking reply

LotusPilot

Level 10

302,600 points

May 19, 2023 2:41 AM in response to MidgetB

You might try contacting Apple Support directly:

Official Apple Support

You can also initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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Answer 2

LotusPilot

Level 10

302,600 points

May 19, 2023 5:49 AM in response to MidgetB

Presumably the charge has been made to your Credit Card?

If so - and you have received your Credit Card bill to pay - you might be well advised to challenge the unexpected/unrecognised charge through your Credit Card issuer.

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Answer 3

LotusPilot

Level 10

302,600 points

May 19, 2023 7:08 AM in response to MidgetB

You’re very welcome. Hopefully the bank will be able to explain (and if appropriate - reverse) the charge.

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Answer 4

MidgetB Author

Level 1

4 points

May 19, 2023 5:36 AM in response to MidgetB

Thank you for your response. Downloaded Apple Support app but not of much use as the only way to contact them is via phone and it is very costly to call from South Africa. No purchases reflect in the last 90 days. When I select 2022 it shows purchase in 2023 and when I click on the purchase amount (even though the bill date shows May 2023, it reflects purchase was made in Dec 2021. Totally stumped...

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Answer 5

MidgetB Author

Level 1

4 points

May 19, 2023 7:00 AM in response to LotusPilot

It has indeed been made to my Credit Card. Thank you for your response and guidance, will contact my bankers to see if this can be resolved.

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Unrecognised charge

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