My MacBook 2015 freezes at the login screen, I can't choose a username to login with because it is frozen. It allowed me to run diagnostics and reported no issues. I tried to reinstall the operating system command R this window comes up but frozen .Pls Help
Greetings mcbazor,
The first step we’d like to have you take is attempt to boot up in safe mode and see if you’re able to log in then. Safe mode performs various diagnostic tasks and prevents startup items from opening, which can help to resolve a variety of issues.
How to use safe mode on your Mac
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
Thanks.
Greetings mcbazor,
The first step we’d like to have you take is attempt to boot up in safe mode and see if you’re able to log in then. Safe mode performs various diagnostic tasks and prevents startup items from opening, which can help to resolve a variety of issues.
How to use safe mode on your Mac
Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.
Thanks.
Thanks Jeff_W for the info I tried this and it booted but I could not login. II also tried several other boot options posted on the internet before signing up and posting my question on this site. I took it to the Apple Store and the tech had the same issue he tried several other things for about an hour. He told me they would try some other diagnostics if they could get into the computer and kept the MacBook 2013(my original post said 2015). Apple contacted me on Sunday and informed me that they thought the trackpad was bad and they no longer carry the parts since the device is more than 5 or so years old. They could not guarantee that was the trackpad was the issue. They recommend I try a third party vendor, due to past experiences of poor quality and excessive billing I will not choose this option. I guess I'll wait and see what new MacBooks come available at the June 5th event. Both people I spoke with at Apple both in store and on the phone were competent and very eager to troubleshoot and solve the issue. I've been an apple user since the First MacBook Air released and have always received excellent support and service. Thank You again Jeff_W, I appreciate your time ,efforts and expertise.
Frozen Macbook pro 2015
