MacBook Air freezes won't respond post-login

When I turn on my Macbook Air it allows me to put my password. After that when it starts it just get stuck. Can’t use cursor neither my keyboard is working its lights are off. Strange thing is, it allows me to add password but after that it become unresponsive. Please help!!!



[Re-Titled by Moderator]

MacBook Air 11″, macOS 12.6

Posted on May 24, 2024 3:24 AM

Reply
1 reply

May 24, 2024 6:30 AM in response to mahnoor149

Try and boot the mac in the safe mode to see if the issues persist


Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.



Start up your Intel-based Mac in safe mode

  1. Turn on or restart your Mac, then immediately press and hold the Shift key until you see the login window.
  2. Log in to your Mac.
  3. You might be asked to log in again.
  4. On either the first or second login window, you should see “Safe Boot” in the menu bar.


MacBook Air freezes won't respond post-login

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.