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My 13 year old daughter changed her iCloud password and code for her iPhone and cannot remember. We are trying account recovery and it says a text message will be sent which never arrives. Is there a way to phone or contact apple support? We now have a US$800 phone that cannot be used and are getting desperate. Grateful for any suggestions on how to get out of this loop
To contact apple:
Contact Apple for support and service - Apple Support
This page explains more about account recovery:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
One important thing to note is that unless you start account recovery from the settings on the device, you shuld not use the device at all. And the same applies for any other devices linked to her account.
* If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery.
* To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.
To contact apple:
Contact Apple for support and service - Apple Support
This page explains more about account recovery:
How to use account recovery when you can’t reset your Apple ID password - Apple Support
One important thing to note is that unless you start account recovery from the settings on the device, you shuld not use the device at all. And the same applies for any other devices linked to her account.
* If you submitted your account recovery request with iforgot.apple.com through your device's browser, you should avoid using that device during this period. Using that device might cancel account recovery.
* To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.
Stuck in account recovery
