Apple AirTag

I am trying to activate my new Apple AirTag. I'm following the directions provided by Apple. I have activated the battery and have held the AitTag next to my iphone. The screen on my iphone says that it has detected the AirTag. It says to press the "connect" button. The instructions say that a list will appear when I press the "connect" button. A list does not appear. The message that appears says "Update Apple ID Settings." I am then directed to the Settings on my iphone. What should I search for in my settings? I don't see any listing for AirTag.

Windows, Windows 10

Posted on May 21, 2023 5:25 AM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2023 8:09 AM

Hello Researcher27,


We see you're having an issue setting up an AirTag, and we'd like to share a few steps with you that might help to clear up the issue. Start with the guidance below, which will help you make sure you've covered all requirements: Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support


"What you need 

  • An iPhone, iPad, or iPod touch with iOS 14.5 or iPadOS 14.5 or later and two-factor authentication turned on
  • Find My turned on.
  • Bluetooth turned on.
  • A strong Wi-Fi or cellular connection.
  • Location Services turned on: Go to Settings > Privacy > Location Services.
  • To be able to use Precision Finding and to see the most accurate location for your AirTag, turn on Location Access for Find My. Go to Settings > Privacy > Location Services, then scroll down and tap Find My. Check While Using the App or While Using the App or Widgets. Then turn on Precise Location.


If you have a Managed Apple ID, you can't set up an AirTag."


Once you verify you've met the requirements above, if you're still having the issue, cover these steps next. These could be helpful:


"If you can't set up your AirTag

  1. Make sure that your device is ready for setup.
  2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 
  3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.
  4. Remove and then replace the battery in your AirTag.
  5. If your AirTag still won't connect to your device, reset your AirTag."


Kind regards.

1 reply
Question marked as Top-ranking reply

May 23, 2023 8:09 AM in response to Researcher27

Hello Researcher27,


We see you're having an issue setting up an AirTag, and we'd like to share a few steps with you that might help to clear up the issue. Start with the guidance below, which will help you make sure you've covered all requirements: Set up your AirTag using your iPhone, iPad, or iPod touch - Apple Support


"What you need 

  • An iPhone, iPad, or iPod touch with iOS 14.5 or iPadOS 14.5 or later and two-factor authentication turned on
  • Find My turned on.
  • Bluetooth turned on.
  • A strong Wi-Fi or cellular connection.
  • Location Services turned on: Go to Settings > Privacy > Location Services.
  • To be able to use Precision Finding and to see the most accurate location for your AirTag, turn on Location Access for Find My. Go to Settings > Privacy > Location Services, then scroll down and tap Find My. Check While Using the App or While Using the App or Widgets. Then turn on Precise Location.


If you have a Managed Apple ID, you can't set up an AirTag."


Once you verify you've met the requirements above, if you're still having the issue, cover these steps next. These could be helpful:


"If you can't set up your AirTag

  1. Make sure that your device is ready for setup.
  2. If the setup animation disappeared, press the side button or Sleep/Wake button on your iPhone to put your device to sleep. Then wake and unlock your iPhone. Wait up to 15 seconds, and the animation should reappear. 
  3. If you have multiple AirTags to set up, make sure that only one is near your device at one time.
  4. Remove and then replace the battery in your AirTag.
  5. If your AirTag still won't connect to your device, reset your AirTag."


Kind regards.

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Apple AirTag

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