Requested to "add a payment method" when adding a transit card?

I am trying to add a transit card as explained on this page but I am asked to "add a payment method" to confirm the payment. I already have a payment method setup with a payment card registered in my wallet. There should be no need to add another!?

Posted on May 22, 2023 1:16 AM

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Posted on May 23, 2023 12:32 AM

Hi. Thanks for this. Unfortunately:

1. I am not doing an App Store or Itunes puchase

2. my payment method is not declined


That said, I called Apple support and they confirmed that some specific travel cards indeed are only compatible with some specific payment methods and/or with an iCloud account from one or more specific locations.


Trying to add one of these transit cards when one of the requirements is not met (payment method location and/or icloud account location) results in the following message:


Payment Method Required

Add a debit or credit card to Wallet and then try again.


The solution is to switch your iCloud account to the same country as that of the transit card. Beware that you might lose access to some Apple services (eg, Apple Music) if they are not available in the new location. Also, most chances are that your existing payment methods will be invalidated (but not always the case) and you might need to enter a new, local one. Again, different rules may apply based on origin x destination combination, so probably not worth playing with fire unless you are spending a lot of time in the place.

5 replies
Question marked as Top-ranking reply

May 23, 2023 12:32 AM in response to SravanKrA

Hi. Thanks for this. Unfortunately:

1. I am not doing an App Store or Itunes puchase

2. my payment method is not declined


That said, I called Apple support and they confirmed that some specific travel cards indeed are only compatible with some specific payment methods and/or with an iCloud account from one or more specific locations.


Trying to add one of these transit cards when one of the requirements is not met (payment method location and/or icloud account location) results in the following message:


Payment Method Required

Add a debit or credit card to Wallet and then try again.


The solution is to switch your iCloud account to the same country as that of the transit card. Beware that you might lose access to some Apple services (eg, Apple Music) if they are not available in the new location. Also, most chances are that your existing payment methods will be invalidated (but not always the case) and you might need to enter a new, local one. Again, different rules may apply based on origin x destination combination, so probably not worth playing with fire unless you are spending a lot of time in the place.

May 22, 2023 1:47 AM in response to alexvhk

Know it here --> If your payment method is declined in the App Store or iTunes ...


Check the following

  1. The payment method that you are adding is of the same country as that of App Store Country on your iPhone
  2. You have a valid payment plan debit/credit card from an authorised bank from the same country
  3. Payment methods that you can use with your Apple ID - Apple Support
  4. Learn more about family purchases and payments.
  5. Please check if your Debit/Credit card is valid internationally


May 22, 2023 1:19 AM in response to alexvhk

The link on top of this page which you had visited, before posting this question here, is shown under the "Related Article” that may have given you an answer.


You need to mention which part of the article was not clear to you.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.


May 22, 2023 1:44 AM in response to SravanKrA

No part of the article was not clear to me and I explained my problem. When I reach the last step, "7. Follow the steps on the screen to confirm your purchase", the phone requires that I "Add a payment method".


I already have a payment method setup in my wallet and don't understand why I am asked to add another.


PS: the link doesn't give me an answer, it is the reason why I ask a question.

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Requested to "add a payment method" when adding a transit card?

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