Folder Stuck 'Waiting to Upload' / Dotted-line Cloud Icon

Question

Folder Stuck 'Waiting to Upload' / Dotted-line Cloud Icon

I'm using a MacBook. I'm looking at a folder in the Finder app; the folder is in the iCloud Drive. Next to the folder's name, there's a cloud icon with a dotted line (see attached image). When I hover over the cloud icon with the cursor, it says 'Waiting to Upload'. This has persisted for a couple weeks and I can't seem to resolve it. Why? What's the problem?

It's the only folder in iCloud Drive with a dotted-line cloud icon.
No file in the folder has this icon next to it.
The folder contains seven '.txt' or '.pages' files with a maximum size of 947 KB.
I've 25 GB of free space in my iCloud.
Is the folder backed up & uploaded to iCloud or not? If not, what's wrong?

Thank you.

MacBook Pro 14″

Posted on May 22, 2023 5:52 AM

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Answer 1

May 24, 2023 7:13 AM in response to Milena_Saoirse

Hello Milena_Saoirse,

We understand you have a specific folder that won't upload to your iCloud Drive and you seem to get an error about "waiting to upload". You also mentioned confirming a few other details that would help rule out possible underlying causes. Based on the information you provided, which doesn't seem to indicate any specific reason why this folder isn't uploading, the next best step would be to reach out to Apple Support directly.

You can reach them here: Get Support

You can also find the support phone number for your region at this link: Contact Apple for support and service

Best regards.

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Folder Stuck 'Waiting to Upload' / Dotted-line Cloud Icon

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