IPad screen timeout when watching Video

I’m using my iPad Pro with an external display. When watching Prime Video (on the external display), the iPad screen dims at first and then the screen locks, causing the external display to turn off. Auto-lock is set to 2 minutes but it shouldn’t lock when something is playing. Or is it locking because it’s not playing on the iPad screen? Any way to stop that from happening besides setting auto-lock to ‘never’?

iPad Pro (6th generation)

Posted on May 22, 2023 7:04 AM

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Posted on May 22, 2023 9:24 AM

I chatted with Support and they told me that this is normal behavior and to set the auto lock to ‘never’ in order for the screen to stay on when watching videos.

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IPad screen timeout when watching Video

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