Apple Music Recently Played Not Updating

Reposting this since it was deleted earlier.

I don't really expect support to be of much help based on other responses I've seen. But

I'm gathering all my facts and then my strength to deal with them next week.

For the life of me, I can't understand why after years of complaints and requests, they

just couldn't add a "sync now" button!?!?!?!?!

Yea. I am. I’m using iPhone and iTunes with my Apple Music. That’s why I recognized that my recently played is not updating. The meta in iTunes (play counts, last played, etc) were not updating after updating to iOS 17.1

I have been dealing with this same issue. Called Apple Support 4 times.. Gone through all troubleshooting steps besides completely rebooting my phone. Hope they are getting it figured out soon. Glad to know I am not the only one dealing with this.

we don’t even know whether our voices have reached them.

Is there any way we can escalate this?

I mean there isn’t even an official reply by apple recently in this thread.

No acknowledgement by them whatsoever.

🤷

The same happened to me.

I was connected with this one person on apple support. I explained about all my issues and spoke with him for 2 weeks regarding this. Sent him screen recording of the issue as he asked. He told me that he has escalated this issue to engineering department for some reason. And asked me couple weeks of time.

and then after 2 weeks, a random person was connected who knew nothing about this issue and I had to explain it all over again.

That was really frustrating.

Finally !!!

My "Last Play/Play count" metadata has resumed syncing from my iOS 17.x iPhone and iPadOS 17.x iPad. I can't mention what I think fixed the issue. But some of you may put 2+2 (3) together.

Jeff

Oh amazing news, just did the update.

how have you been able to check so fast your metadata? I normally check on my MacBook but takes 2/3 days before reflecting. Do you have another tips to check last played?

Hello,

The synchronization of my smart playlist no longer works for me either. The last update of "last played" in iTunes is from 25.10.2023 and a new version of iTunes was installed on my laptop on that very day. It's all very annoying - especially as Apple support has no idea and can't help with their standard tips.

Greetings from Germany

Rainer :)

My Apple Music subscription ends next month.

How much time does Apple take to reset everything in Apple Music after the subscription ends? Like everything deleted and reset so after a new subscription, everything would be new.

and hopefully this problem would be resolved.

does anyone know how long does it take after a subscription ends for Apple Music would reset?

Thanks

That is pretty much how it seems to work. Can you imagine someone coming up with that bizarre scheme and thinking it made sense? I mean if you are trying to reduce bandwidth or something wait until some down time after the last play or something but to leave potentially hours of playback hanging indefinitely until the device plays something again makes absolutely no sense.

hey sami,

I've wiped my device and started over from back up, but still the problem persists.

You've got any idea?

hey bamcd,

I have this issue for more than 2 months now.

does your music app work properly now?

if so can you please tell me what you did.

thank you.

I also am having this problem , September 2023. Let me know if there’s anything you did that helped. It’s been about a month for me as well. 🥲

I’m working with apple support, they’ve asked me a week time.

If my problem gets resolved, I’ll surely help you with what I did. 👍

Did you get any update from support? Thanks.