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User profile for user: Jakarta_User
Jakarta_User Author
User level: Level 1
4 points

My Payment Method is Suddenly Failed

My payment method is suddenly failed although I have used this card as Apple payment method for more than 10 years. I have contacted the issuer bank and they confirm that there is no problem with my card.


I have tried to update all data (expiry date and CVV) but it keeps failed. Then I tried to remove it (and to change with other card), but it says that change must be done by family administrator, but I am the family administrator myself.


Appreciated if anyone can help.

iPhone 6

Posted on May 22, 2023 7:47 PM

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Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,539 points

Posted on May 22, 2023 7:53 PM

Jakarta_User Said:

"My payment method is suddenly failed although I have used this card as Apple payment method for more than 10 years. I have contacted the issuer bank and they confirm that there is no problem with my card.[...]"

-------


Troubleshooting Method of Payment:


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
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Question marked as Top-ranking reply
User profile for user: TheLittles
TheLittles
User level: Level 10
195,539 points

May 22, 2023 7:53 PM in response to Jakarta_User

Jakarta_User Said:

"My payment method is suddenly failed although I have used this card as Apple payment method for more than 10 years. I have contacted the issuer bank and they confirm that there is no problem with my card.[...]"

-------


Troubleshooting Method of Payment:


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Reply

My Payment Method is Suddenly Failed

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