Cannot update Apple ID payment method

I'm unable to change my payment method. My card ran out and i got a new one. Not it tells me to update my payment method. If i click on it to change it i can't edit anything or even add a new payment method. The "Edit" button is greyed out, if i click on my card to update the Date and CVV it's also greyed out. Doesn't work on any device (IPhone, IPad, MacBook). Also not online.

Posted on Feb 8, 2026 12:49 PM

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Question marked as Top-ranking reply

Posted on Feb 8, 2026 7:11 PM

● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings on an iPhone or iPad —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support


Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Accounts > tap Allow Changes and turn on.

If the issue persists, also try going to Settings > Screen Time and turning off Share Across Devices


- If the device is managed (check: Settings > General > VPN (or Profiles & Device Management), contact the technology department of the organization that is doing the managing.


1 reply
Question marked as Top-ranking reply

Feb 8, 2026 7:11 PM in response to jakobpll

● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings on an iPhone or iPad —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support


Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Accounts > tap Allow Changes and turn on.

If the issue persists, also try going to Settings > Screen Time and turning off Share Across Devices


- If the device is managed (check: Settings > General > VPN (or Profiles & Device Management), contact the technology department of the organization that is doing the managing.


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Cannot update Apple ID payment method

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