Hi! I’ve recently just purchased an IPad Air gen 5 and Apple Pencil gen 2, the iPad wasn’t personalized but the apple pen was personalized and it said it would ship in the next 1-2 business days and I order it may 19th and it’s the 22 so I figured it would ship today or but no notification has been sent is there any way I can check it’s shipment processing on apple? To see if it’s going to be in on time or not?
thanks
Personalised products are engraved at point of manufacture (often China) - and are then shipped directly to the customer. By contrast, non-personalised devices are instead fulfilled from in-country stock - often held at one of Apple’s regional fulfilment centres.
As such, you might anticipate that your iPad and Pencil will be shipped separately.
Apple’s estimated shipping dates, although not guaranteed, are generally a very reliable indication.
Assuming that your ordered online from Apple, you should have received an order confirmation email with your order reference. You will also usually receive an email when each element of a split-consignment ships to you.
You should also be able to access your order online - where you can verify the current status. You typically see the order status change to Preparing to Ship - 24-48hrs before shipment occurs. When shipped, you may receive a tracking email.
Personalised products are engraved at point of manufacture (often China) - and are then shipped directly to the customer. By contrast, non-personalised devices are instead fulfilled from in-country stock - often held at one of Apple’s regional fulfilment centres.
As such, you might anticipate that your iPad and Pencil will be shipped separately.
Apple’s estimated shipping dates, although not guaranteed, are generally a very reliable indication.
Assuming that your ordered online from Apple, you should have received an order confirmation email with your order reference. You will also usually receive an email when each element of a split-consignment ships to you.
You should also be able to access your order online - where you can verify the current status. You typically see the order status change to Preparing to Ship - 24-48hrs before shipment occurs. When shipped, you may receive a tracking email.
The item should ship after the order is processed and engraved. Depending on where you are located the device may not be engraved or ship over a weekend which can delay the shipping time. If you have issues with the delivery and would like to speak to an Apple Representative the link below till help you.
Order taking long to ship
