An "Unknown error occurred" moving whatsApp from Android to Iphone

Greetings!

so after long wait of transferring data from Android to Iphone using "Move to IOS" app, this is the error i am getting. I canceled and tried to REDO the process, but still i am facing this issue for the second time, it is quite frustrating as you have to wait soo much for data to transfer first and then at the end this is what i am getting, looking forward for Solution from community as i can not afford to lose my chats from WhatsApp

Posted on May 22, 2023 11:16 PM

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11 replies

May 23, 2023 12:31 AM in response to vampch

There are two scenarios.

  • WhatsApp Chat is on the Android Device
  • WhatsApp Chat is backed up on Cloud Drives


WhatsApp Chat is on the Android Device

If all your WhatsApp chats are on the Android Device and have not taken a chat backup then... Please use --> Move from Android to iPhone, iPad, or iPod touch - Apple ... Select WhatsApp App while selecting which data you want to get moved from an Android to iOS.


WhatsApp Chat is backed up on Cloud Drives

WhatsApp Chat backed on any Cloud Drive may not get fetched. The Move process cannot extract data from Google Drive or any other Drive where the chat backups are stored using an Android device, I presume iCloud Drive is not one of them. My experience says you can't transfer the WhatsApp Backup which was done using an Android because on Android, WhatsApp, chat history is not stored on iCloud, on iOS it is.


That may be possible with third-party software. Warning!; WhatsApp data through third-party software has the risk of data being compromised. Because the data will be churned through third-party servers, which may or may not be encrypted. Be judicious while selecting the software and taking this call.

If you had enabled WhatsApp Chat backup then I am sorry you may need to contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


May 23, 2023 1:45 AM in response to SravanKrA

Since 14 June 2022, WhatsApp allows us to transfer chats to iPhone, this option is available when we setup iPhone from start, it gives us option "Transfer data from Android" which then asks us to install Move to ios App on android phone, so its officially done and no third party App is required


The issue is after my WhatsApp data was transferred to iPhone I had to set it up Install WhatsApp

After WhatsApp is installed it gives me option to Import Chats which I just Transferred from Android phone to iPhone, but at reaching 40% completion it starts Giving Error mentioned above in post.

Even after multiple retry attempts all Process being performed again from point Zero, the same issue stands


Dec 1, 2023 4:33 PM in response to SravanKrA

For my case, data is on the Android phone. I have waited for the transfer from Android to iPhone for more than 16 hours and to the last “10 minute to complete”, it gets slower and slowers (about 300 kb/s), when gets to the “1 minute to complete”, the transfer is cancelled.


both phones are 256GB, I don’t think it’s the memory problems.

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An "Unknown error occurred" moving whatsApp from Android to Iphone

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