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keep getting emails that icloud is full but checking on line shows it is not full and I pay monthly do I need to do something?

keep getting emails (with weird addresses) saying cloud storage full and photos will be deleted I pay$2.99 each month so confused , do I need to change plans? My storage shows plenty of room.

Pleaseadvise, is this a scam?

thank you

Windows, Windows 10

Posted on May 23, 2023 7:13 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2023 5:21 AM

What can I do as I am getting messages "storage is full"

4 replies

Oct 17, 2023 1:35 PM in response to KathyGaffney

This actually happened to me and now I’m paying 2.99 every month and I’m not sure if I even need more space. That Pymt is listed in my iCloud so I wasn’t concerned but today I found “another” one of those same emails and It looks official saying I’m going to lose my data blablabla ... but right now my iCloud + says I’ve used 26.8GB of 200GB so something’s not right. Who do I call about this and see if I even need what I’m paying 2.99 a mo for?

May 25, 2023 9:16 AM in response to KathyGaffney

Hey KathyGaffney,


We'd be happy to help out. If you're not seeing that your iCloud storage is full when reviewing it, but getting emails from strange addresses stating otherwise, they're likely phishing emails.


For more help reporting these attempts. check out the following:

How to report suspicious emails, messages, and calls
* If you receive a suspicious email that looks like it's supposed to be from Apple, please forward it to reportphishing@apple.com.1  
* To report a suspicious SMS text message that looks like it's supposed to be from Apple, take a screenshot of the message and email the screenshot to reportphishing@apple.com.
* To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, send them to abuse@icloud.com.
* To report spam or other suspicious messages that you receive through Messages, tap Report Junk under the message. You can also block unwanted messages and calls.
* Report scam phone calls to the Federal Trade Commission (U.S. only) at reportfraud.ftc.gov or to your local law enforcement agency.

For more info, check out: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


We hope this helps out.


Take care!

Oct 30, 2023 1:25 PM in response to KathyGaffney

I keep getting them to and in different languages,over an over . I never respond.Such evil people trying to scam ,I don’t get upset ,I just delete before even reading . I,m glad they bother me ,it’s takes up their time and maybe helps stop them from bothering and scamming someone else. Can’t wait 😊 for Karma to run up on them continually. Haha 😂 Not to mention the Good Lords power for evil doers ,they work for the Devil an will get What they deserve,Burn ,Burn ,Burn losers . Whatever fortunes you receive will be taken many times over from you an yours. Thank you all for your wonderful work destroying these lazy liars .

keep getting emails that icloud is full but checking on line shows it is not full and I pay monthly do I need to do something?

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