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I have set up family sharing with 3 members. I have paid for 200GB of icloud+ storage. 2 members are joined but 1 member is "not using". I have taken them off family sharing and put them back but still not using. Help please
iPhone 13 mini, iOS 16
Don't cancel the existing plan directly, simply have them choose to use the shared plan instead. when they choose the shared plan, their existing plan will automatically be cancelled and they will be refunded the unused portion.
If you cancel it manually, anything exceeding 5GB will be erased.
click here ➜ Join shared iCloud+ storage with your family - Apple Support
Don't cancel the existing plan directly, simply have them choose to use the shared plan instead. when they choose the shared plan, their existing plan will automatically be cancelled and they will be refunded the unused portion.
If you cancel it manually, anything exceeding 5GB will be erased.
click here ➜ Join shared iCloud+ storage with your family - Apple Support
To answer my own second question, it seems that when you click on "use family storage" in settings, then the member in question joins the family and the bigger icloud (200GB) and they should get a refund of the remainder of their preexisting plan. Thanks again MrHoffman. M
leszekn54 wrote:
If I choose to use the shared plan, all my data from my existing 50 GB storage will be moved automatically to the shared plan?
Yes. It should just automatically use the shared storage and no data should be lost.
Or I should back up them and next transfer them to a shared family plan?
You should always have a backup. There is nowhere to transfer. Your iCloud data is not actually getting moved. Once you select the Family Storage it just uses that instead. You don't get a separate location for your data through Family Sharing. It just the same place its always been, but using the family shared storage space.
Thank you for thèse very helpful replies. The fact is that apple systems have driven me potty. I set up sharing as directed with lots of extra storage but I kept being told that I had insufficent storage for 1 member and that data would be lost.
Eventually I signed out of my apple account on iphone and when I signed in again it all worked perfectly.
Did I really spend 2 days working out how to pay extra to apple?
As a guess: If they have an existing storage plan already subscribed, they will need to cancel that before they can use the Family Share iCloud+ plan.
Thank you, that looks to be the one thing which I haven't tried. One question before I go ahead: if the existing storage plan subscription is cancelled will the member lose data?
No.
(239879)
If I choose to use the shared plan, all my data from my existing 50 GB storage will be moved automatically to the shared plan? Or I should back up them and next transfer them to a shared family plan?
Family sharing
