My iPhone 14 Pro Max won’t swipe up

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Level 1

13 points

My iPhone 14 Pro Max won’t swipe up

Iphone 14 pro max won’t swipe up, is like in descriptive mode and when asked to put password won’t take the numbers, what do I do??

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on May 24, 2023 3:03 AM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

149,724 points

May 24, 2023 10:37 AM in response to azelaya4

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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Answer 2

azelaya4 Author

Level 1

13 points

May 24, 2023 1:02 PM in response to Axel Foley

Thank you Axel, I restarted the phone but it didn’t work so, I had to reset the phone entirely by doing what you’re suggesting above but without releasing the side button until I plugged the phone to my laptop with iTunes up, and I saw the “plug in phone” sign on the screen once doing that, iTunes asked me if I wanted to restore/reset the iPhone and I said yes. Now because my laptop’s disk was almost full I had to delete many files and apps so I could “extract the iPhones software to restore.

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Answer 3

Axel Foley

Level 10

149,724 points

Aug 29, 2024 6:51 PM in response to Conniebeach

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

Reply

Answer 4

Mar 18, 2024 1:59 PM in response to azelaya4

I had the same issue with my Lock Screen. It didn’t recognize my finger to the touch ( it seemed). Thanks for the advice! I quickly held and released the ⬆️ volume button then the same with the ⬇️ volume button

then press and HOLD the side button down until the (turn off phone ) appears and continue to HOLD the same side button ( may take up to 20 seconds) and then my phone turned off by itself .

i left it off for a few moments and then my phone turned back on and it be problem was fixed :)

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Answer 5

razmee209

Level 10

193,890 points

May 24, 2023 10:36 AM in response to azelaya4

azelaya4 wrote:

Iphone 14 pro max won’t swipe up, is like in descriptive mode and when asked to put password won’t take the numbers, what do I do??

force restart as outlined here If your iPhone won't turn on or is frozen - Apple Support

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Answer 6

Axel Foley

Level 10

149,724 points

Jul 19, 2024 11:21 AM in response to kaykid

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

Reply

Answer 7

Gart_

Level 1

8 points

Jul 30, 2024 3:29 PM in response to kaykid

You have press the volume button up and down first for the power off screen to appear.

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Answer 8

azelaya4 Author

Level 1

13 points

May 26, 2023 5:21 AM in response to Axel Foley

Yes, for now. Hopefully it doesn’t do that again because I couldn’t find out a simpler solution to the problem but erasing the phone and re-installing everything again. I was hoping you could provide me that solution.

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