Receiving HEIC photos - can't open

Hello Moon_64!

Are you receiving these photos in Messages? If so…

Steps that seem to solve the issue are: 

1. Please ensure that iCould Photos are turned on: Set up and use iCloud Photos - Apple Support. 
2. I was asked to troubleshoot this issue on a relative’s iPhone. iCould Photos were turned on, but his iCould storage was full. So I used this Support Article to “make some space,” and the photos started showing correctly. 

I hope this is helpful. Good Luck!

I’m sorry to hear that. I have only one more thing to try. This is from another user in a different thread, but about opening JPEG images in Messges, so I’m not sure if it’ll work for you:

1. Please turn off iMessages in your settings.
2. Turn off iPhone. 
3. Leave for 1 min. 
4. Turn iPhone back on. 
5. Go to Settings, and turn iMessages back on (wait 1 min. after doing so)
6. Tap on JPEG files in your messages, and they will appear (some automatically)

If that doesn’t work, please Contact Apple for support and service - Apple Support.

I wish you the best of luck in resolving this issue! Have a wonderful day!

Peter_hubs wrote:

If you receive a lot of HEIC photos, you can convert them to JPG format, and then you can view it on any device.

I follow this tutorial:

https://www.tunesbro.com/user-guide/heic-converter.html

Thanks for your recommendation, I have converted 2000 HEICs from my phone to JPGs and can now view them on my Windows PC!

If you receive a lot of HEIC photos, you can convert them to JPG format , and then you can view it on any device.

I follow this tutorial:

https://www.tunesbro.com/user-guide/heic-converter.html

If you use iCloud to share photos, you can select "Download and Keep Originals" in iCloud settings, and all photos will be downloaded to your device in JPEG format.