I have charges I don't recognise from Apple

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Level 1

4 points

I have charges I don't recognise from Apple

I haven’t downloaded any app, I haven’t bought anything. There is no reason my money should have been taken. I have Pokémon go and my card was off the Apple account. I only have $19 in my account and felt the need to check. It said to update, it needed my card. I put it in and immediately took my card back off. There was no email saying what it was for but my bank account says Apple took it. I don’t understand why this happened

[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on May 24, 2023 12:07 PM

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Answer 1

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FoxFifth

Level 10

469,059 points

May 24, 2023 12:54 PM in response to cherokee131

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support

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Answer 2

Allan Jones

Level 9

68,912 points

May 24, 2023 1:18 PM in response to cherokee131

The important part described in that article is "view your purchase history." Do that.

If Apple does NOT show a record of the purchases, then it is likely that some scammer has gained access to your credit card bank number and is pretending to be Apple. It is a common scam.

If the Apple purchase history shows the charges, then a friend or family member may have access to your credentials. Continue with instructions in the article.

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I have charges I don't recognise from Apple

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