CarPlay skip not working on steering wheel after update

It’s finally working (for now)!

I’ve been having this problem for months with my 2020 RAV4. I have an iPhone 12, but my boyfriend has a 13 and the issue happened with both of our phones. I took it into the dealership a few weeks ago and they updated the software, but it was still happening. I tried using Apple and Toyota brand cables, and the problem continued. I updated my phone tonight to iOS 17.0.2 and it’s FINALLY working - and with the original Amazon cable I was using!!!! Hopefully it continues working, but this is the first time I’ve had any success, so I’m very excited! Hope this helps.

Wondering if the latest iPhone update can help:

About iOS 16 Updates - Apple Support says: i OS 16.6.1

Also: Apple support's article: If you need help with CarPlay - Apple Support

amongst other tips says:

"Make sure your CarPlay stereo is using the latest firmware

from the car manufacturer.

Issues resolved after iOS 17 update.

My skip buttons on steering wheel hasn’t been working for months on my 2020 RAV4 and iPhone 14 Pro Max running iOS 16.5 software and on.

it has been 2 days since I updated to iOS 17 and everything is working again.

On a deep dive… found another forum that has a bunch of traction. Seems RAV4 + IOS 16.5 is a common issue. So far I’m finding it’s an Apple issue which makes me worry we have to wait for another update like you mentioned 😭

CarPlay Issues w/iPhone 14 Pro and 2022 T… - Apple Community

Latest version 17.5 (21F79) resolved the issue.

[Edited by Moderator]

Hi Mir1008,

welcome to the Apple (user-to-user) Community.

Re: CarPlay skip not working on steering wheel after update

You might want to send feedback to those who work behind-the-scenes at Apple. They will likely not reply, yet if others are also experiencing this issue we may see an update address that.

Web-form for feedback:

Feedback - iPhone - Apple

All the best :-)

I updated iOS last night to 16.6.1.

Today Car Play is broken in my 2020 Toyota C-HR. Skip song buttons inoperable, same as other users.

This is an APPLE INC defect 100%.

I developed software in CMMI 4 and 5 organizations since the 1990s. If Steve Jobs were alive to see what you people dump on to consumers he’d fire you for this. Your customers are not meant to be free system testers.

This is not some obscure defect. It’s just poor software engineering pushed out to customers who are then forced to do all the testing for Apple as free labor. Inexcusable.

Maybe run integration and systems testing next time. I did not pay YOU money to run YOUR testing for you, and some of the posts I have seen where your customers report being gaslit by your employees about this being Toyota’s defect are laughable. Toyota still has process engineering and I doubt Apple culture even knows what that means anymore.

Please fix my Car Play.

The more feedback Apple receives on the issue, the more those who work behind the scenes can see the extent of the problem, (eg: which iPhone models / which vehicles / etc. are affected) and the more likely we'll see the issue addressed in an update.

Web-form for feedback:

Feedback - iPhone - Apple

IOS 17 is out and it's still not fixed, BUT it's a little better. I spoke with technical support few months back. They said it's a common thing with 5th gen RAV4 and IOS 16.5 and up. They said to keep updating the phone to see if it gets better. Right now after installing IOS 17 it's hit or miss. It either works, then next trip it doesn't. Hopefully the next few updates finally fix it.

Mir1008 Said:

"CarPlay skip not working on steering wheel after update: My skip buttons on my steering wheel stopped working after updating the software to 16.5 on my iPhone 13. I restarted my phone 2 times and it worked for about 2-4 skips and then stopped."

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Troubleshooting CarPlay:

A. Driver's Manual:

Read your driver's manual to find out more about syncing this.

B. Try being in Park:

For many, they must have their automobile in park to get this to all pair.

C. Visit this Link: If you need help with CarPlay - Apple Support

I have a 2019 Camry and use the same cable in it that I do my 2021 Rav4

the 2019 Camry has no problem

the 2021 Rav4 has the same problem

to add to it the volume buttons on the steering wheel don’t work and you can’t turn volume up on head unit but yes you can reach and change sines on head unit.

and yea it happened right after the 16 something updates

my opinion it has to do with year of Toyota and the 16 series updates

like anything 2020 and on

I unplugged My USB/lightening & plugged in again and sometimes it will work again. This also started about 3 Apple IOS updates ago. I am using a 2021 Chevy EquinoxLT.

This was a defect they injected into production code because I doubt they adequately systems and field tested the release. They leave this forum here for their customers to identify said defects. I wouldn’t be surprised if they maintain a database of user-identified defects, and then that became the primary means of testing. It’s terrible and inexcusable.

Toyota releases the APIs for their vehicle interface. Toyota has not updated in a few months. This was an iOS update. The defect is with messaging between the steering column button and CarPlay. It really has nothing to do with security. I am not sure what you think you are defending here. I don’t enjoy paying Apple money to take time out of my day to run testing for them.

This just happened to me as well! I have a RAV4, just bought it. I updated my phone a few days later and now the skip button won’t work with car play. It works with everything else in the car. I thought about taking it to the dealership to see if they know anything.

Following. Updated my phone to IOS 16.5 on 6/26/23 and ever since my skip buttons in my 2022 RAV4 do not work. My car owners manual has no info on how to resolve this. There was a moment this morning where it worked however stopped after skipping a few songs. Phone and car have been turned off since to try and combat. I’ve messed with car settings and everything else works fine.

Hoping someone has recently resolved this issue with next steps!