Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Cannot connect to HomePod 1

I have been having issues with my HomePod 1 with it losing the connection to the internet. After trying many things in the end I did a full reset of it and since then I cannot connect to it at all. I have updated my phone and iPad to the latest iOS, done a hard reset of the HomePod numerous times and even removed it from the list bog devices associated with my Apple ID. I have tried changing my Wi-Fi settings and put the HomePod by my router and still nothing. Any other ideas before I give up for good?

HomePod

Posted on May 24, 2023 2:39 PM

Reply
Question marked as Best reply

Posted on Jun 2, 2023 8:34 PM

Hi Zaxxer,

welcome to the Apple (user-to-user) Community.


Re: "Cannot connect to HomePod 1: I have been having issues with my HomePod 1

with it losing the connection to the internet"


See if anything in Apple support's articles can help:

Eg: If Siri on your HomePod says it can't connect to the internet


Resolve Wi-Fi and Bluetooth issues caused by wireless interference – Apple Support

_________________________________________________________________________


Re: "I have updated my phone and iPad to the latest iOS"


About Software Updates for HomePod - Apple Support


How to: Update HomePod - Apple Support

_________________________________________________


Re: "I did a full reset of it and since then I cannot connect to it at all."


You might want to try

Pressing the top of HomePod to reset it instead,

and following the instructions that follow in that section:

Reset HomePod


What to do: If HomePod or HomePod mini isn't responding - Apple Support


Maybe check through: Set up HomePod – Apple Support for tips

and

What to do: If you can't set up HomePod or HomePod mini - Apple Support

_____________________________________________________


Resource:

HomePod user guide:

https://help.apple.com/homepod/


More support:

HomePod Support Website:

HomePod - Official Apple Support


And

If nothing above has helped:

There is a "Support" link to Apple on right of top menu on this discussion page.


or

See a list of Apple support and service phone numbers around the world:

Contact Apple for support and service - Apple Support


All the best :-)

Similar questions

1 reply
Question marked as Best reply

Jun 2, 2023 8:34 PM in response to Zaxxer

Hi Zaxxer,

welcome to the Apple (user-to-user) Community.


Re: "Cannot connect to HomePod 1: I have been having issues with my HomePod 1

with it losing the connection to the internet"


See if anything in Apple support's articles can help:

Eg: If Siri on your HomePod says it can't connect to the internet


Resolve Wi-Fi and Bluetooth issues caused by wireless interference – Apple Support

_________________________________________________________________________


Re: "I have updated my phone and iPad to the latest iOS"


About Software Updates for HomePod - Apple Support


How to: Update HomePod - Apple Support

_________________________________________________


Re: "I did a full reset of it and since then I cannot connect to it at all."


You might want to try

Pressing the top of HomePod to reset it instead,

and following the instructions that follow in that section:

Reset HomePod


What to do: If HomePod or HomePod mini isn't responding - Apple Support


Maybe check through: Set up HomePod – Apple Support for tips

and

What to do: If you can't set up HomePod or HomePod mini - Apple Support

_____________________________________________________


Resource:

HomePod user guide:

https://help.apple.com/homepod/


More support:

HomePod Support Website:

HomePod - Official Apple Support


And

If nothing above has helped:

There is a "Support" link to Apple on right of top menu on this discussion page.


or

See a list of Apple support and service phone numbers around the world:

Contact Apple for support and service - Apple Support


All the best :-)

Cannot connect to HomePod 1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.