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Just brought my daughter a new iPad and it’s locked and asking for passcode which it never asked her to set up!! She has been using touch entry. Help how would we know the passcode without setting one up. We have tried her iPhone and old iPad code also 123456 and 000000 and no luck. Her GCSE revision notes are on it. Someone please help
iPad (10th generation)
Much of the iPad’s advanced functionality simply won’t work unless a Passcode has been initially set - such as TouchID/FaceID and Keychain stored passwords - and for this reason alone it is almost certain that a Passcode has been previously set, even if the auto-lock function was subsequently disabled.
Device Passcodes are entirely independent of each other. While you can set individual devices to use the same Passcode, they are not synchronised between devices.
A forgotten/unknown iPad passcode cannot be recovered - and neither can it be reset or modified from another device.
You may find this support page to be helpful:
If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support
iPadOS 15.2 or later with a forgotten/unknown Passcode
Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.
How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support
You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.
iPadOS 15.1 and earlier - and all devices that are Disabled
If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:
If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist.
You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
During setup, it is required that you set a pass code before you setup touchID or FaceID.
Since you have forgotten it:
No it definitely didnt
TouchID, as used by your daughter, is not enabled by the Operating System unless a Passcode has been set. For this technical reason alone, a Passcode was definitely active on the iPad.
Help - New iPad locked without setting passcode
