Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Apple music on my Android phone keeps crashing

I installed Apple Music on my Android phone from Play Store, but it kept crashing.



[Edited by Moderator] 


Beats

Posted on May 25, 2023 7:51 AM

Reply
Question marked as Top-ranking reply

Posted on May 30, 2023 9:59 PM

There are a few things you can try if Apple Music is crashing on your Android phone:


  1. Restart your phone. This can often fix minor software issues that are causing the app to crash.
  2. Clear the app's cache and data. To do this, go to Settings > Apps > Apple Music > Storage & cache. Tap Clear cache and then Clear data.
  3. Reinstall the app. Uninstall Apple Music from your phone, then go to the Play Store and reinstall it.
  4. Update your phone's software. If your phone is running an outdated version of Android, this could be causing the app to crash. Check for updates and install any that are available.
  5. Contact Apple Support. If you've tried all of the above and Apple Music is still crashing, contact Apple Support for help.


Here are some additional tips that may help:


  • Make sure you have a strong internet connection. Apple Music needs a stable internet connection to work properly.
  • Close any other apps that you're not using. Having too many apps open at once can sometimes cause problems with other apps.
  • Try using a different device. If Apple Music is crashing on your phone, try using it on another device to see if the problem persists.


I hope this helps!


2 replies
Sort By: 
Question marked as Top-ranking reply

May 30, 2023 9:59 PM in response to Realcally

There are a few things you can try if Apple Music is crashing on your Android phone:


  1. Restart your phone. This can often fix minor software issues that are causing the app to crash.
  2. Clear the app's cache and data. To do this, go to Settings > Apps > Apple Music > Storage & cache. Tap Clear cache and then Clear data.
  3. Reinstall the app. Uninstall Apple Music from your phone, then go to the Play Store and reinstall it.
  4. Update your phone's software. If your phone is running an outdated version of Android, this could be causing the app to crash. Check for updates and install any that are available.
  5. Contact Apple Support. If you've tried all of the above and Apple Music is still crashing, contact Apple Support for help.


Here are some additional tips that may help:


  • Make sure you have a strong internet connection. Apple Music needs a stable internet connection to work properly.
  • Close any other apps that you're not using. Having too many apps open at once can sometimes cause problems with other apps.
  • Try using a different device. If Apple Music is crashing on your phone, try using it on another device to see if the problem persists.


I hope this helps!


Reply

May 30, 2023 7:15 PM in response to Realcally

Re: I installed Apple Music on my Android phone from Play Store, but it kept crashing


Apple Music is available in Google Play or in Apple's App Store:

Music - Android Download - Apple


Apple Support have articles online that may or may not help:

How to: Use Apple Music with your Android devices - Apple Support


If you want to subscribe to Apple Music: Join Apple Music on Android


Other articles are available online:

Eg: How to repeat music on your Android device - Apple Support


Add music to your queue to play next on your iPhone, iPad, iPod touch, or Android device - Apple Support


Website for more support or contact if needed:

Music - Official Apple Support


All the best :-)

Reply

My Apple music on my Android phone keeps crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.