Attaching files in Outlook

outlook won’t open finder to allow me to attach a file to an email. This has just started today after updating

no problem on my iphone

MacBook Pro 13″, macOS 11.7

Posted on May 25, 2023 3:08 PM

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Question marked as Best reply

Posted on May 26, 2023 10:12 AM

It seems like the issue might be related to the recent update on your Mac. Here are a few possible solutions that you can try to resolve the issue:


1. Restart your Mac: Sometimes a simple restart can fix issues related to updates or temporary glitches.


2. Install all available updates: Go to System Preferences > Software Update and make sure you have installed any available updates for macOS and other applications.


3. Reset Outlook Preferences:

a. Close Outlook.

b. Open Finder, go to the 'Go' menu, and select 'Go to Folder'.

c. Type '~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data' and click 'Go'.

d. In the 'Data' folder, look for a file named 'Outlook Preferences', and move it to the Trash.

e. Relaunch Outlook.


4. Repair Disk Permissions: Open Disk Utility (Applications > Utilities > Disk Utility), select your Macintosh HD partition, and click on the "First Aid" button. Wait for the process to complete before restarting your computer.


5. Reinstall Outlook: If none of the above methods work, you may need to uninstall and reinstall Outlook on your computer. Make sure you have your email settings and credentials handy before you proceed.


Remember to backup your important files before performing the methods mentioned above, in case something goes wrong. If, consider reaching out to Microsoft Support for further assistance.

4 replies
Question marked as Best reply

May 26, 2023 10:12 AM in response to mikefromlower hutt

It seems like the issue might be related to the recent update on your Mac. Here are a few possible solutions that you can try to resolve the issue:


1. Restart your Mac: Sometimes a simple restart can fix issues related to updates or temporary glitches.


2. Install all available updates: Go to System Preferences > Software Update and make sure you have installed any available updates for macOS and other applications.


3. Reset Outlook Preferences:

a. Close Outlook.

b. Open Finder, go to the 'Go' menu, and select 'Go to Folder'.

c. Type '~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Data' and click 'Go'.

d. In the 'Data' folder, look for a file named 'Outlook Preferences', and move it to the Trash.

e. Relaunch Outlook.


4. Repair Disk Permissions: Open Disk Utility (Applications > Utilities > Disk Utility), select your Macintosh HD partition, and click on the "First Aid" button. Wait for the process to complete before restarting your computer.


5. Reinstall Outlook: If none of the above methods work, you may need to uninstall and reinstall Outlook on your computer. Make sure you have your email settings and credentials handy before you proceed.


Remember to backup your important files before performing the methods mentioned above, in case something goes wrong. If, consider reaching out to Microsoft Support for further assistance.

Attaching files in Outlook

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