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In device settings, when I select the American Express app, FaceID is no longer an option. It was available last month, but suddenly disappeared. I have an iPhone 11. What happened?
[Re-Titled by Moderator]
iPhone 11, iOS 16
Your Screen Shot tells me that you have Content & Privacy Restrictions set to ON in Screen Time. I would like you try something on your iPhone. Open Settings ➡️ Screen Time ➡️ Content & Privacy Restrictions: Set this switch to OFF. Once you have done so, then open the American Express app and see whether it allows to setup to use Face ID to enter the password. If it does, then set it up and then go back to Screen Time and set Content & Privacy Restrictions back to ON (like you had it).
Axel F.
Your Screen Shot tells me that you have Content & Privacy Restrictions set to ON in Screen Time. I would like you try something on your iPhone. Open Settings ➡️ Screen Time ➡️ Content & Privacy Restrictions: Set this switch to OFF. Once you have done so, then open the American Express app and see whether it allows to setup to use Face ID to enter the password. If it does, then set it up and then go back to Screen Time and set Content & Privacy Restrictions back to ON (like you had it).
Axel F.
I am not saying that Screen Time is ON. I am saying that a setting, Content & Privacy Restritctions, is set to ON in Screen Time. Once again, double check, Settings ➡️ Screen Time ➡️ Content & Privacy Restrictions: Set this switch to OFF.
Axel F.
Following that link, there is no where to contact a developer.
Well, this appears to only be an issue on an iPhone 11. I downloaded and signed on an iPhone 12 and both the FaceID and chat feature are available. If it’s a bug, AmeEx needs to fix immediately.
If you are in the US, this link may give you a start:
https://global.americanexpress.com/en-us/help
If not in the US, use your favorite search engine for
American Express help <your location>
Screen time is not on. It never has been. I was able to use FaceID last month. Now I cannot and none of my settings have been changed.
Thank you.
You are welcome.
Axel F.
FaceID is no longer an option in my iPhone settings
