Lost iPhone might not be listed on the devices associated with your iCloud account

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Lost iPhone might not be listed on the devices associated with your iCloud account

I recently lost an iPhone 13 Pro Max; a local insurance company in Kenya insured the phone. The insurer said they need a screenshot of iCloud displaying the serial number.

From my research, the following are reasons why a lost iPhone might not be listed on the devices associated with your iCloud account:

Find My iPhone was not turned on. If Find My iPhone was not turned on before your iPhone was lost or stolen, it will not show up in the Find My iPhone app or on iCloud.com.
Your iPhone is offline. If your iPhone is turned off or does not have an internet connection, it will not show up in Find My iPhone.
Your iPhone has been wiped. If someone wipes your iPhone, it will no longer be associated with your iCloud account and will not show up in Find My iPhone.

Please share if there is a way to return the stolen device to appear on my devices for me to retrieve the serial number.

Posted on May 26, 2023 7:50 AM

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Answer 1

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brbo

Level 8

38,743 points

May 29, 2023 9:32 PM in response to alexmaragia

Hi alexmaragia

welcome to the Apple (user-top-user) Community.

Sorry I don't know of a way to have your lost iPhone appear in your iCloud list.

Also, as you say, If Find My was not turned on, it will not appear.

Finding the serial number may be quite possible though:

Eg: If you kept your receipt for proof of purchase: the serial number would be on that.

Apple support have an article online that may be helpful.

Find the serial number or IMEI on your iPhone, iPad, or iPod touch

Eg:

Scroll down to: "If you don't have your device"

There are several places to check that might show the serial or IMEI/MEID number.

You may want to check through the list.

Also:

What to do: If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

or

How to: Get help with security issues - Apple Support

Also, iPhone support have a website online:

There is a "Get Support" link (or a support app, if you wish to download it) at the bottom of their website:

iPhone - Official Apple Support

All the best :-)

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Lost iPhone might not be listed on the devices associated with your iCloud account

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