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The IPad Pro 12.9(3rd gen) for the cardboard and plastic sleeve that was sent. The flaps that fold down and secure the device won't easily fold without bending. Is there another size kit for the IPad Pro 12.9 or do we just try to work with the current box?
iPad Pro (3rd generation)
In the image you provided, it seems that you did not place your iPad inside the plastic sheet. It's been awhile since I sent an iPad in for a trade-in, but I do recall that it must be placed inside the plastic sleeve to secure it.
However, it still may be possible that you received the wrong shipping container. As such, I suggest that you contact Apple Support directly for further assistance in acquiring the proper one. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.
In the image you provided, it seems that you did not place your iPad inside the plastic sheet. It's been awhile since I sent an iPad in for a trade-in, but I do recall that it must be placed inside the plastic sleeve to secure it.
However, it still may be possible that you received the wrong shipping container. As such, I suggest that you contact Apple Support directly for further assistance in acquiring the proper one. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page.
I know this is late, but just to let you know you’re absolutely right the hinges on the part that bends down our inside where your iPad would be. I got the same issue right now. I contacted Apple. They won’t send a different box. I’m just taking pictures and trying to bend the cardboard so it’ll fit.
That link depicts an image showing the width of the insert matching the width of the iPad. In the OP’s case it does not and I have the same issue. I would have to forcibly manipulate the insert to get it in the box and concerned of damage in transit being blamed on me.
Support is sending me another box. Let’s see what I get this time.
Following up... they are sending me a 4th box — the first 3 have all been too small. Ideally, they send me (and those of you with the same problem) one of the MacBook boxes — those should be big enough for a 12.9" iPad.
Perhaps this will help you to understand how to use the Apple-supplied trade-in packaging:
They sent you the wrong size box is the problem. I'm on my 3rd box and on hold currently for them to figure out that they have to send a bigger. They sent you one for a smaller iPad.
I gave up and sent mine in the smaller box, manipulated the insert and took pics. It made it and I got my refund. Stupid process.
Apple IPad Trade In Kit
