Apple ID locked

and they just said they’d contact us but that three weeks ago

or

that they will contact you in three weeks?

Then you have to wait.

You can try -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support

Has your daughter forgotten her Apple ID password? If so, see -> this Apple article: If you forgot your Apple ID password -> If you forgot your Apple ID password - Apple Support

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support

You can help your daughter, see -> Help a friend or family member as their account recovery contact

Help a friend or family member as their account recovery contact - Apple Support (IN)