Ever since I updated my iTunes to the new version yesterday, it keeps freezing. I can play a few songs but it will always freeze in the middle or toward the end of a song and then you can't bring it back to life. When you force quit on cntrl-alt-delete it shows that iTunes is not responding. This happened a number of times on both Windows 10 and Windows 11 machines.
[Re-Titled by Moderator]
Windows, Windows 10
Same challenge.
I am on a Win 11 desktop. I have spent a lot of time narrowing down what drives the freeze. This is what I have sound so far. As a note, I had both the Microsoft team and Apple Support teams screen share and watch what was happening and what caused iTunes to freeze. As usual, they both blame each other.
My iTunes 12.12.9.4 app freezes when:
I can play all songs on the apple platform with no issues. I can play all my songs in my iTunes library once the app is restarted and I don't add any new songs.
The bottom line: The iTunes app freezes if you add a new song to your library from their platform.
I also have no problems with adding songs through Apple Music from my iPhone or iPad. This appears to be an issue limited to iTunes 12.12.9.4
All other apps and software on my Win 11 machine run as normal even after the iTunes app is frozen.
I have uninstalled, cleared all apple entries and have the same result. When trying to downgrade, the upgrade will not proceed due to the library. itl file requiring the most current version (12.12.9.4) to access and finish installing. We are stuck using other apple devices to add music until they debug and update this more current release with iTunes.
I've tried all of this too, to no avail. I tried creating a .dmp dump file so I could see exactly what the error was, but because it's 2GB, it's too big for Windows to open and analyze correctly. I have 32GB of RAM but even trying to open the diagnostic on the file uses all of it
None of you tried to do a backup of your iphone with this new update? Need to know if this new version is the one crashing my computer when I try to save a backup of my iphone on my computer. For me it crashed so hard that my computer restarted and went to bios, had a hard time getting windows to load. Unplugging power from my computer and waited 5 mins got it to load windows again. Tested and tried to do a backup again but it crashed again after a few minutes, the backup process was going so slow and eventually it crashed all. I'll try to uninstall and find an earlier version of Itunes.
@JMCT that doesnt sound good, that means maybe I will face the same problem if I try to uninstall Itunes and reinstall an older version. Right now I can't do a backup of my iphone on my computer because Itunes freezes and crashes my computer. I do have another computer I can try and install it on, I never had Itunes on that computer so it might work. Then just make sure not to update the program until they fix this problem.
Same thing with me!
Since the last update iTunes hangs all the time. It doesn't matter what you do. Sometimes it hangs when adding new tracks to the library, other times it hangs when researching Apple Music. So you can't pin it down to a specific scenario. Apple should test more and better before issuing such bugware to users. I'm waiting for the updates!
Greetings from Germany
Rainer :)
Exactly the same for me: Windows 10 and same iTunes version. When I leave my library for "Pour vous" (For you in French) or "Parcourir" (Browse in French) or anything else, all of iTunes freezes. Must restart the PC. But all other fonctions seem OK. Restart is the only way to go back to my playlist in progress BUT...
We are on Windows machines. Apple doesn't give a fig about what kind of experience we have when we use their products on Windows machines. That's why there are 31 responses without a reply. The answer to our issues, insofar as Apple is concerned, is to buy an Apple branded machine to make iTunes work properly.
I'm having the exact same issue as people have mentioned here (Windows 11 user). I'm currently on creating playlists for my wedding day and was planning to use my laptop to play the music from. Not only is adding music to playlists almost immediately causing the program to freeze, but I'm losing faith in being able to use it to play music for an extended period of time without freaking out. If they don't fix this bug by the end of this month I'm GONE.
That does help, thanks for the suggestion. However, I have experienced a freeze just from playing music which is definitely putting me of the idea of relying on it for my big day. Using Apple Music to play music feels like a really low bar for them to hit!
I have been having exactly the same issue as described throughout this thread ever since the iTunes 12.9.4 update. I use Windows 11. I have been a loyal user of iTunes since the early 2000s and love the ability to integrate Apple Music and my own library of music. I also love using star ratings to create Smart Playlists BUT this is driving my bonkers.... PLEASE PLEASE PLEASE fix it Apple.
Same here. Windows 10, same version. It freezes all the time, especially when downloading music. The song does download but i can only play it back after I've closed iTunes through task manager because its frozen.
As a DJ, I use iTunes to store and organise my files. Need a super quick solution otherwise I'm gonna have to switch to Spotify or amazon music asap
Its been 90 days since Apple updated iTunes with a buggy version that makes the application unusable or extremely painful to use with constant freezes requiring a restart.
Not one Apple Tech support person has acknowledged there is a problem. This is what a trillion dollar company thinks of people who use and pay for their products. Absolutely nothing.
Yep. Really disappointed with them. I've now unsubscribed from them and gone with Spotify. I've been using ITunes for over 20 years so was just used to it. In hindsight, Spotify is way better as a streaming service anyway.
Chris_2023 - Thanks for this - sounds like the only solution for the moment, but do you lose all of the playlists and track listen information if you create a new .itl? (built up over 20 years or so...)
I've had this problem since long before 12.9.4 but now it's just rediculous. I bet if apple could say what they wanted they would say: "Itunes will work better on a MacBook Pro, here's a link to some of our great deals go fu** yourselves"
Good day,
I think Apple has made things much worse with the update to version 12.12.10.1. I get the impression that the hangs are even more frequent now than with the old previous version.
Greetings from Germany
Rainer :)
My iTunes 12.9.4 keeps freezing
