Purchased a damaged Apple gift card, what is the policy?

katmc49 wrote:

I mistakenly scratched some codes off

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

Sandrasims wrote:

Hi pls I bought an apple card but I mistakenly scratch off firt 4 digit form the card. please can it still be redeem?

You'll have to contact Apple Support using this link for assistance.

aguwa178 wrote:

I purchased an apple gift card and two code was missing

You'll have to use this link to contact Apple Support then.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Middlesss wrote:

I Couldn’t be able to use the Apple Card I got today because I couldn’t get the last digit number I need help to get the last two digit number

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

godknows149 wrote:

I have an Apple gift card that 3 number was badly scratched so it couldn’t be redeemed what do I do ?

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Grelay wrote:

Apple support told me I had to take the unreadable gift card back to Walgreens. Who refuses refunds or exchanges of gift cards. No more Apple gift cards for me, I will neither purchase as gifts or request as a gift.

Apple's gift card policy, like all major retailers, is the same:

Gift Cards are not redeemable for cash and cannot be returned for a cash refund (except as required by law), exchanged, resold or used to purchase Gift Cards.

Regardless, Apple simply cannot process a refund because you didn't buy it from them.

101——5 wrote:

I have an Apple gift card with the part of the codes missing how can I fix that

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

Scottyhendrix428 wrote:

I purchased a $100 Apple gift card from Walmart yesterday and scratched it off and it was blank no codes

Luckily for you, the next steps have been given repeatedly on every page of this thread!

Keshimanni wrote:

My card is not activated

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

martins40 wrote:

Bought a gift card but 2 code for mistakenly scratched off

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

According to Apple (If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support):

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.

The included link gives some instructions on contacting Apple Support for a gift card issue.

Katiewhite99 wrote:

I also have the same issues got a damaged Apple gift card and can’t reach out to apple customer service or any of their agent via WhatsApp

Apple doesn't have a support channel via WhatsApp. Use this link to contact Apple Support instead.

quadri261 wrote:

Hello, I bought a Apple Card gift card and I mistakenly scratched out some code

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

linares290 wrote:

I was mistakenly loss some numbers or my apple gift card and I was already complain buy not yet solved

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

If you've already contacted Apple Support, nobody here can further address the matter.

Lowgear2226 wrote:

02/11/2024 purchased 5 $100. Gift cards from CVS some of the numbers came off with the tape. On all five cards

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.