Purchased a damaged Apple gift card, what is the policy?

According to Apple (If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support):

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.

The included link gives some instructions on contacting Apple Support for a gift card issue.

Mhideth wrote:

I have a damaged Apple gift card , I mistakenly scratched off two codes

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

MustaphaWasiu wrote:

I mistakenly peel code why peeling my Apple Card and I need help to get the missing code please

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Lowgear2226 wrote:

02/11/2024 purchased 5 $100. Gift cards from CVS some of the numbers came off with the tape. On all five cards

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

holami176 wrote:

My apple gift card as been scratched off

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

goodness260 wrote:

i need help

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

akeem2 wrote:

I bought an Apple Card $1000($500 each) and they both have three missing code on each..How can I solve it out and have taken it back to the store and they said they can’t refund my money back cause the problem is from Apple?

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

101——5 wrote:

I have an Apple gift card with the part of the codes missing how can I fix that

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

Benjaxx wrote:

I recently just purchased an Apple gift Card and some code are missing

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

I got hit with this as well. I put money on 3 different Apple Gift Cards from two local 7-Eleven’s and all of them came up with the “Cannot Redeem Code” “Code entered is not valid” error messages. I called Apple Support and sent them photos of the front and back of the last Gift Card I got, the envelope that it was enclosed in and the 7-Eleven receipt. After examining the photo’s, Apple Support said some character’s were missing at the end of the Gift Card code. This is the code that begins with the letter X. There was only 12 characters instead of 16. I looked closer and I noticed that some characters at the end of the code were whited out or removed somehow. You can see the smudging at the end of the code if you tilt the card just right in some light. You can also see the same thing on the number that starts with GCA that is directly below the Gift Card code. In my case, you can even see that the characters at the end of the GCA number AND the long string of numbers beneath the bar code that is printed on the outside of the sealed envelope has been whited out as well. Is someone opening legitimate Apple Gift Cards, altering them and somehow re-sealing them and taking the money that is put on them? Sure looks that way to me.

Helenaguzman wrote:

Incomplete codes on my apple card

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

makinde2000 wrote:

mistake Scratched off my Apple Card code

https://discussions.apple.com/content/attachment/23d4f4be-ccc8-4caa-a60d-f2fe235231b4

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

I’d also strongly suggest not posting the code anywhere. Not even partially.

godknows149 wrote:

I have an Apple gift card that 3 number was badly scratched so it couldn’t be redeemed what do I do ?

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

fsucsu wrote:

The store that sells the gift card is not responsible for the gift card if it’s damaged. Those stores are just the middlemen.

The company that issues the gift card is responsible for it. If you purchased a target gift card and have issues you would want to contact target. Essentially the funds spent on the gift card is going to the issuing company and not the company the gift card is purchased from. If that makes sense.

So long as the seller isn’t selling known-problematic gift cards, as one US federal class action lawsuit has alleged a major retailer was aware of. Or some other such issue with what was being sold.