Purchased a damaged Apple gift card, what is the policy?

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

aguwa178 wrote:

I purchased an apple gift card and two code was missing

You'll have to use this link to contact Apple Support then.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

lavish136 wrote:

Hello I need help I purchased apple gift card at the Walgreens and the two last digits of the codes is scratch off 

You need to use this link to contact Apple Support for help.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Lowgear2226 wrote:

02/11/2024 purchased 5 $100. Gift cards from CVS some of the numbers came off with the tape. On all five cards

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Piggiemo wrote:

I purchased an Apple gift card and accidentally erased two numbers in the code, so what do I do now?

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

That happened to me and I called Apple support and the person I got said he used all his resources and thee was nothing the could do. I took is back to the store and the manager of the store was able to get the last two numbers on the card. Apple said it would be reviewed 24 to 72 hours. She was e-mailed the last two numbers.

Same think happened to me at Waitrose. I bought an Apple gift card and paid cash at the till and Inside the card the code wasn't corresponding to the card outside. I have lost £200 now. I went back to the shop and they refused to give me a new card or my money back even though they clearly have prove the balance is still on my account. DO NOT BUY Apple Gift cards at any shops supplier outside of Apple shops.

If something is wrong you won't get your money back and NO one is willing to help you.

katmc49 wrote:

I mistakenly scratched some codes off

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

annad128 wrote:

Hey all. I recently purchased an Apple gift card from a third party retailer (Target) and half the code is missing. This is the second time I’ve had this issue occur and the first time this happened, Apple solved the problem by sending me a new code. This second time I’m told by Apple that this card is void because it’s damaged and I need to seek reimbursement from Target

Nobody here represents Apple or Target. If Apple told you Target, then discuss this with Target.

There are various previous reports of issues with Gift Card sales at Target posted around the ‘net.

More generally, I’d either purchase gift cards directly from Apple, or from a retailer that kept all gift cards locked up before sale. I wouldn’t buy from vendors offering sales from an accessible rack of gift cards.

fasuyi64 wrote:

I miss a code in the apple gift card

You need to use this link to contact Apple Support for help.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

The store that sells the gift card is not responsible for the gift card if it’s damaged. Those stores are just the middlemen.

The company that issues the gift card is responsible for it. If you purchased a target gift card and have issues you would want to contact target. Essentially the funds spent on the gift card is going to the issuing company and not the company the gift card is purchased from. If that makes sense.

The class action lawsuit was whether the seller could be held responsible for knowingly allowing scammers to come in and commit fraud with the gift cards. The lawsuit is based on the sellers negligence in protecting the consumer from scams. Not that they are solely responsible for the condition of the goods they sell in the stores.

When it comes to that type of scamming you have to deal with the company issuing the gift card, just like damaged redemption codes you have to deal with the company that issued the card and not the seller.

This is why Apple is the one you contact with redemption code issues and not the seller. Apple is responsible for their gift cards they issue.

Example Apple is responsible for their products when issues occur, the warranty, the store you purchase it from is not responsible for that issue. Gift cards are the same.

Georgenkem wrote:

The gift card code isn’t complete

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

66savage wrote:

I mistakenly scratched some codes off my $100 apple gift card

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Zumalee wrote:

I got a Apple Card the first 3 numbers are not showing

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.