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Level 1

34 points

Purchased a damaged Apple gift card, what is the policy?

Hey all. I recently purchased an Apple gift card from a third party retailer (Target) and half the code is missing. This is the second time I’ve had this issue occur and the first time this happened, Apple solved the problem by sending me a new code. This second time I’m told by Apple that this card is void because it’s damaged and I need to seek reimbursement from Target. Lo and behold, Target claims this is Apple’s issue. Has the policy changed in the last five months? Thanks in advance.

Posted on May 26, 2023 10:48 PM

Best reply

MrHoffman

Community+ 2024

Level 10

118,603 points

Posted on Jan 5, 2024 3:26 PM

katmc49 wrote:

I mistakenly scratched some codes off

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

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Similar questions

175 replies

Feb 24, 2024 8:48 AM in response to 66savage

66savage wrote:

I mistakenly scratched some codes off my $100 apple gift card

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Feb 26, 2024 8:17 AM in response to holami176

holami176 wrote:

My apple gift card as been scratched off

Hello and welcome to the thread.

Nobody here represents Apple, or whoever sold these cards, or can assist with a gift card issue.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

In short, contact Apple Support directly.

Apple may send you back to the store, as well.

Mar 5, 2024 7:52 AM in response to livin226

livin226 wrote:

I got a $500 Apple Card and mistakenly scratched away the last 4 digit ..how can you help me recover those for digit please I’m begging you????

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Mar 5, 2024 7:53 AM in response to makinde2000

makinde2000 wrote:

mistake Scratched off my Apple Card code

https://discussions.apple.com/content/attachment/23d4f4be-ccc8-4caa-a60d-f2fe235231b4

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

I’d also strongly suggest not posting the code anywhere. Not even partially.

Mar 20, 2024 8:12 PM in response to Zumalee

Zumalee wrote:

I got a Apple Card the first 3 numbers are not showing

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Mar 21, 2024 9:40 PM in response to Joverdc

Joverdc wrote:

I Couldn’t be able to use the Apple Card I got today because I couldn’t get the last digit number I need help to get the last two digit number

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Mar 21, 2024 9:41 PM in response to Yimwealth

Yimwealth wrote:

it was damaged when I try to scratch it

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Mar 24, 2024 6:53 AM in response to fedinand

fedinand wrote:

I bought an Apple gift card and I mistakenly wipe out the code

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Apr 9, 2024 7:30 PM in response to Micashley01

Micashley01 wrote:

Please I mistakenly pill two numbers out of gift card someone bought,how can you help me to replaced the number for me

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Jeff Donald

Level 6

14,457 points

Apr 12, 2024 5:27 AM in response to Richardbilly

Please follow the steps in this Apple Support article.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support.

Contact Apple Gift Card Support

Apr 22, 2024 6:46 AM in response to hamzat70

hamzat70 wrote:

i have Apple Card without scratch how can I know the code

Please follow the steps in this Apple Support article.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support.

Contact Apple Gift Card Support

Apr 25, 2024 3:28 PM in response to goodness260

goodness260 wrote:

i need help

Please follow the steps in this Apple Support article.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support.

Contact Apple Gift Card Support

Jeff Donald

Level 6

14,457 points

May 14, 2024 5:14 AM in response to Isaballe1

Please follow the steps in this Apple Support article.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support.

Contact Apple Gift Card Support