Purchased a damaged Apple gift card, what is the policy?

Yimwealth wrote:

it was damaged when I try to scratch it

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

fedinand wrote:

I bought an Apple gift card and I mistakenly wipe out the code

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Hittleduane wrote:

I got a gift card for myself and there was some of the code missing so I'm trying to get the code for the card

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Micashley01 wrote:

Please I mistakenly pill two numbers out of gift card someone bought,how can you help me to replaced the number for me

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

akamma80 wrote:

How can I do that

Click this link to contact Apple Support for assistance.

Apple support told me I had to take the unreadable gift card back to Walgreens. Who refuses refunds or exchanges of gift cards. No more Apple gift cards for me, I will neither purchase as gifts or request as a gift.

Grelay wrote:

Apple support told me I had to take the unreadable gift card back to Walgreens. Who refuses refunds or exchanges of gift cards. No more Apple gift cards for me, I will neither purchase as gifts or request as a gift.

Apple's gift card policy, like all major retailers, is the same:

Gift Cards are not redeemable for cash and cannot be returned for a cash refund (except as required by law), exchanged, resold or used to purchase Gift Cards.

Regardless, Apple simply cannot process a refund because you didn't buy it from them.

Vaillionshead wrote:

I purchased an Apple Gift Card at TARGET. Target told me they couldn't do anything about a damaged card and to call Apple Customer Service. I did call. The representative told me Apple can only refund gift cards purchased directly from Apple. So what does a consumer to do now? Neither Target or Apple wants to be responsible.

Unfortunately we're all other users here and the only advice I can offer is to try contacting Apple Support specifically using this link.

Middlesss wrote:

I Couldn’t be able to use the Apple Card I got today because I couldn’t get the last digit number I need help to get the last two digit number

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

Jim2184 wrote:

Apple support will not help. They keep telling you to go back to the retailer. The retailer keeps telling you to contact Apple.

So the retailer seemingly sold a fraudulent gift card? One of the larger US retailers has had legal entanglements about that.

livin226 wrote:

I got a $500 Apple Card and mistakenly scratched away the last 4 digit ..how can you help me recover those for digit please I’m begging you????

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

Joverdc wrote:

I Couldn’t be able to use the Apple Card I got today because I couldn’t get the last digit number I need help to get the last two digit number

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

leasure12 wrote:

I purchased apple gift card and the code was damaged on card i have missing numbers when i removed strip.purchase was for $100. I called your support they gave me case number [expurgated] I need to send copys. Of card,purchase receipt and activation receipthow can i send that to you?

We’re other users like you, and not people that work for Apple. You’ll need to re-contact Apple Support.

leasure12 wrote:

I purchased a damaged gift card it has missing numbers i have receipts purchase,activation receipt and card i paid $100 how do i send the copys and to whom

Please re-contact Apple Support directly, and ask your questions of them.

We are other users like you. We don’t work for Apple.

You will need to directly re-contact Apple.

Keshimanni wrote:

My card is not activated

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.