Level 1

45 points

Purchased a damaged Apple gift card, what is the policy?

Hey all. I recently purchased an Apple gift card from a third party retailer (Target) and half the code is missing. This is the second time I’ve had this issue occur and the first time this happened, Apple solved the problem by sending me a new code. This second time I’m told by Apple that this card is void because it’s damaged and I need to seek reimbursement from Target. Lo and behold, Target claims this is Apple’s issue. Has the policy changed in the last five months? Thanks in advance.

Posted on May 26, 2023 10:48 PM

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-Bubba-

Level 6

11,362 points

Posted on May 27, 2023 2:08 AM

According to Apple (If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support):

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.

The included link gives some instructions on contacting Apple Support for a gift card issue.

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175 replies

MrHoffman

Level 10

161,779 points

Mar 27, 2024 2:31 PM in response to linares290

linares290 wrote:

I was mistakenly loss some numbers or my apple gift card and I was already complain buy not yet solved

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

If you've already contacted Apple Support, nobody here can further address the matter.

MrHoffman

Level 10

161,779 points

Mar 28, 2024 9:11 AM in response to martins40

martins40 wrote:

Bought a gift card but 2 code for mistakenly scratched off

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

MrHoffman

Level 10

161,779 points

Mar 30, 2024 11:00 PM in response to Ojo1233

Ojo1233 wrote:

Please I mistakenly pill two numbers out of gift card someone bought,how can you help me to replaced the number for me

Hello and welcome to the thread.

Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support …

Which means you will need to directly contact Apple Support.

They may well direct you to the store where this was purchased.

MrHoffman

Level 10

161,779 points

Apr 22, 2024 6:46 AM in response to hamzat70

hamzat70 wrote:

i have Apple Card without scratch how can I know the code

Please follow the steps in this Apple Support article.

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support.

Contact Apple Gift Card Support

Oct 19, 2023 9:19 AM in response to Xinrai

my Apple Card code got mistakenly scratched off how can I get it redeemed

-Bubba-

Level 6

11,362 points

Oct 19, 2023 9:44 AM in response to Sammy0023

You'll want to contact Apple Support as I wrote in my earlier reply.

Jeriboo

Level 1

8 points

Oct 21, 2023 2:55 AM in response to Xinrai

I got 3 Apple Card that has missing number when scratch.. please help me out for the reimbursement 🙏

idowu21

Level 1

8 points

Oct 21, 2023 12:28 PM in response to Xinrai

Hello I have an Apple Card incomplete code

can you help me out ?

-Bubba-

Level 6

11,362 points

Oct 21, 2023 10:08 PM in response to idowu21

As I wrote earlier, contact Apple Support using this link for assistance.

-Bubba-

Level 6

11,362 points

Oct 29, 2023 12:37 PM in response to Gingergard

Gingergard wrote:

The card code is not completed

As I wrote earlier, contact Apple Support using this link for assistance

-Bubba-

Level 6

11,362 points

Oct 31, 2023 11:22 AM in response to Badirat2202

Badirat2202 wrote:

My Apple gift card mistakenly scratched off

"Mistakenly"? Apple may not help you with that, but it might be worth a shot to contact Apple Support using this link.

-Bubba-

Level 6

11,362 points

Nov 15, 2023 9:45 AM in response to Kallis233

Kallis233 wrote:

I mistakenly scratched off few numbers from my apple gift card

Try contacting Apple Support using this link for assistance.

Nov 17, 2023 5:36 PM in response to Blessingbabatunde

Blessingbabatunde wrote:

I have a Apple Card the last code is missing

Try contacting Apple Support using this link for assistance.

Nov 21, 2023 6:56 AM in response to femi240

femi240 wrote:

How can I get the code back

Try contacting Apple Support using this link for assistance.

Dec 1, 2023 7:19 AM in response to MarkMoore2322

MarkMoore2322 wrote:

What can I do I lost the last 3 code

Try contacting Apple Support using this link for assistance.

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Purchased a damaged Apple gift card, what is the policy?